Customer Success Manager (French Speaking) at S&P Global

Abuja, Federal Capital Territory, Nigeria

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Commodities, Financial ServicesIndustries

Requirements

Fluency in English and French, with demonstrated ability to communicate effectively in both languages verbally and in writing
Possession of necessary work authorization (position not eligible for sponsorship)
Ideally 3+ years experience in customer success, account management, or a similar role
Bachelor's degree in business-related discipline is preferred
Proficiency in Salesforce or similar CRM is an advantage
Industry knowledge (energy, commodities, finance) is an advantage
Strong communication skills, both written and verbal
Proven ability to manage multiple accounts and projects simultaneously
Ability to travel to meet clients

Responsibilities

Engage proactively with customers to understand their needs and ensure they derive maximum value from solutions
Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate on products and services, personalizing based on customer needs and workflows
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction
Monitor customer usage data to identify opportunities for further engagement and value creation
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success; be the voice of the customer to improve their experience
Collaborate cross-functionally to innovate and create seamless elevated customer experience
Provide proactive support by anticipating customer challenges and addressing them before escalation
Stay updated on select industry/market/regional trends and product developments to enrich customer engagements
Promptly and accurately capture customer engagement activities in Salesforce

Skills

Key technologies and capabilities for this role

SalesforceFrenchEnglishCustomer OnboardingProduct TrainingStakeholder ManagementCustomer Engagement

Questions & Answers

Common questions about this position

What is the office location for this Customer Success Manager role?

The office location is Abuja, Nigeria.

What languages are required for this position?

Fluency in English and French is required, with a demonstrated ability to communicate effectively in both languages verbally and in writing.

What experience is ideal for this role?

Ideally 3+ years experience in customer success, account management, or a similar role is required.

What is the team like for this position?

You will be part of the EMEA Customer Excellence team at Commodity Insight, which focuses on value, trust and delight through smooth onboarding, education, enablement, and proactive customer engagement.

What qualifications make a strong candidate for this role?

Strong candidates will have fluency in English and French, 3+ years in customer success or account management, strong communication skills, proficiency in Salesforce, and industry knowledge in energy, commodities, or finance.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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