[Remote] Customer Experience - Dental Lab Technician, Anteriors (French/English) at Dandy

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, Healthcare TechnologyIndustries

Requirements

At least 3 years of Dental Design Experience (5+ years in a Dental Technician Role preferred)
3+ years of experience in CAD/CAM design (At least 1 year of 3Shape), including complex and high aesthetic Anterior Crown and Bridge cases
Bilingual in both English and French (fluent preferred)
Deep understanding of digital dental workflows for anterior Crown and Bridge
Technologically adept with the ability to learn and navigate dental design platforms quickly
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
Previous experience in a customer-facing lab role preferred
Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
Comfortable chatting live with doctors via chat, phone, or video calls, confident in real-time conversations
Strong independent problem-solving skills and ability to manage multiple complex conversations simultaneously
Desire to work in a fast-growing and rapidly changing fully-digital lab environment
Ability to meet tight deadlines while maintaining exceptional quality standards
Availability for shifts: Mon-Fri 11:15am - 8pm ET, or 9am - 5:45pm ET, or 10am - 6:45pm ET

Responsibilities

Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes, provide expert guidance on complex cases, and build customer confidence in digital tools
Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service
Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes

Skills

Key technologies and capabilities for this role

Dental Lab TechnicianAnterior Crown and BridgeCAD/CAM Design3ShapePatient ScanningCase PrepDesign ModificationsTreatment PlansClinical SupportBilingual English French

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What are the required experience levels for this role?

Candidates need at least 3 years of Dental Design Experience and 5+ years in a Dental Technician Role, including 3+ years in CAD/CAM design with at least 1 year of 3Shape, specializing in anterior crown and bridge cases.

What languages are required for this job?

Bilingual proficiency in both English and French is required, with fluency listed as a plus.

What are the shift times for this position?

The shifts are Monday-Friday from 11:15am - 8pm ET, 9am - 5:45pm ET, or 10am - 6:45pm ET.

What skills make a strong candidate for this role?

Strong candidates have deep expertise in digital dental workflows for anterior C&B, excellent communication skills for real-time interactions with clinicians, proven customer-facing experience, and the ability to problem-solve independently in a fast-paced digital lab environment.

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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