Customer Success Manager at Coast

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, SaaS, Fleet ManagementIndustries

Requirements

2-3 years of experience in Customer Success, Account Management, or a related customer-facing role within a rapidly growing SaaS company
Ability to come into an office (SoHo, NYC) 3-4 days per week
Strong communication skills
Strategic thinking, problem-solving, and prioritization skills in a fast-paced environment
Data-driven mindset with attention to detail
High energy, proactive, and innovative
Bachelor’s degree preferred or equivalent work experience

Responsibilities

Manage all post-sales activity for corporate customers through relationship building, product knowledge, and execution
Develop a trusted advisor relationship with customers (C-suite) to align goals and identify success metrics
Collaborate with Account Executives to develop joint success plans
Conduct “health checks” to drive customer satisfaction, adoption, retention, and reduce churn
Serve as the “voice of the customer” and provide internal feedback for improved customer service
Maintain a deep understanding of the product and communicate relevant features to customers
Conduct regular check-in calls and Quarterly & Strategic Business Reviews to ensure alignment
Work with Product and Engineering on identifying and tracking enhancement requests
Handle escalations and coordinate issue resolution across teams
Improve customer engagement approaches leveraging the CS platform

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSaaSRelationship BuildingCustomer OnboardingAdoption DrivingChurn ReductionQuarterly Business ReviewsEscalation ManagementStrategic ThinkingProblem SolvingCommunication

Questions & Answers

Common questions about this position

What is the location requirement for this role?

The position is onsite in SoHo, NYC, requiring 3-4 days per week in the office.

What is the salary for the Customer Success Manager position?

The salary is described as competitive, but specific details are not provided.

What experience and skills are required for this role?

Candidates need 2-3 years in Customer Success, Account Management, or a related customer-facing role in a rapidly growing SaaS company, plus strong communication skills, strategic thinking, problem-solving, prioritization in a fast-paced environment, data-driven mindset, and high energy.

What does Coast do as a company?

Coast is re-imagining the U.S. B2B card payments infrastructure, focusing on commercial fleets, vehicles, and drivers, by building the Coast Fleet and Fuel Card on a cutting-edge spend management platform.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has 2-3 years of SaaS customer-facing experience, excels in a fast-paced environment with strategic thinking and strong communication, and can commit to 3-4 office days per week in NYC; a Bachelor’s degree is preferred.

Coast

Provides smart fleet cards for fuel management

About Coast

CoastPay provides smart fleet cards designed for businesses with fleet operations, such as delivery and transportation companies. These cards help businesses manage and monitor their fuel spending by allowing them to set spending limits and restrict expenses to fuel only. This control reduces overspending and prevents fuel theft. CoastPay's cards are interchangeable and can be quickly activated or deactivated, enhancing security and convenience for businesses. The company generates revenue through service fees but also offers rebates and cashback, which can lead to significant savings for its clients. CoastPay differentiates itself by providing personalized, US-based support, making it easier for businesses to implement and manage their fleet card systems. The goal of CoastPay is to improve business efficiency and reduce costs associated with fleet management.

New York City, New YorkHeadquarters

2020Year Founded

$95.8MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees