Customer Success Manager at Uiflow

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaSIndustries

Requirements

Native English speaker with excellent written and verbal communication skills in French (Mandatory)
3+ years of experience in a CSM role for other winning SaaS companies
Growth-focused individual with a proven track record of exceeding targets
Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment
Proven track record of building relationships and delivering outcomes
Customer-centric approach: passionate about delivering outstanding service to customers
Data-driven, analytical, and process-oriented
Eager to learn and to collaborate cross-functionally
Based in Paris
Nice to have: Previous Sales experience
Nice to have: Experience working in the finance/Fintech/AR industry
Nice to have: Experience using ERPs/accounting tools such as Netsuite, QuickBooks, Sage, Xero, Zuora, Stripe, etc

Responsibilities

Own and scale a portfolio of part US, part EMEA accounts
Forecast, hit, and exceed NRR expansion goals
Ensure ongoing user satisfaction and retention of your portfolio of accounts
Build strategic account plans to expand your portfolio, identifying growth opportunities in your portfolio
Build Upflow Champions! Identify, establish, and strengthen relationships with key stakeholders
Conduct QBRs with all accounts
Leverage knowledge of the Upflow platform to advise on best practices around product usage
Improve internal processes to create more automations and efficiencies internally
Collaborate with the Product Team and be the Voice-of-the-Customer
Collaborate with the Marketing team to convert successful customers into advocates

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementNet Revenue RetentionB2B SaaSFintechCRMPaymentsAR ManagementCustomer Experience

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

The role is based in the Paris office but involves managing a 50:50 split of US and EMEA accounts.

What language skills are required for this Customer Success Manager role?

The position requires a native English fluent French speaker.

What are the main responsibilities of the Customer Success Manager?

The CSM owns and scales a portfolio of US and EMEA accounts, forecasts and exceeds NRR expansion goals, ensures user satisfaction and retention, builds strategic account plans, conducts QBRs, and collaborates with other teams.

What is the company culture like at Upflow?

Upflow is a product-led organization focused on easy sign-up, seamless onboarding, minimal TTFV, and communicating through the product; the CS team delivers outstanding customer experience, excellent Net Revenue Retention, and is passionate about user value; the company is distributed across three continents with rapid expansion.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is an experienced Customer Success Manager who is a native English fluent French speaker, capable of managing US and EMEA accounts, driving NRR expansion, building stakeholder relationships, and collaborating cross-functionally.

What is the salary or compensation for this role?

This information is not specified in the job description.

Uiflow

No-code platform for web application development

About Uiflow

Uiflow is a no-code platform that enables developers to create both the user interface and logic of web applications using visual tools. This platform allows for the quick development of secure and scalable custom applications, making it ideal for developers who value efficiency and flexibility in their work. Uiflow also provides the option to embed its components into existing applications, which enhances the functionality and integration of current systems. Unlike many competitors, Uiflow focuses specifically on simplifying the development process for developers and organizations, offering a subscription-based service that helps reduce time-to-market and lower development costs.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$19.6MTotal Funding

SERIES_ACompany Stage

Consumer Software, Enterprise SoftwareIndustries

1-10Employees