Customer Success Manager at Uiflow

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaSIndustries

Requirements

Native English speaker with excellent written and verbal communication skills in French (Mandatory)
3+ years of experience in a CSM role for other winning SaaS companies
Growth-focused individual with a proven track record of exceeding targets
Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment
Proven track record of building relationships and delivering outcomes
Customer-centric approach: passionate about delivering outstanding service to customers
Data-driven, analytical, and process-oriented
Eager to learn and to collaborate cross-functionally
Based in Paris
Nice to have: Previous Sales experience
Nice to have: Experience working in the finance/Fintech/AR industry
Nice to have: Experience using ERPs/accounting tools such as Netsuite, QuickBooks, Sage, Xero, Zuora, Stripe, etc

Responsibilities

Own and scale a portfolio of part US, part EMEA accounts
Forecast, hit, and exceed NRR expansion goals
Ensure ongoing user satisfaction and retention of your portfolio of accounts
Build strategic account plans to expand your portfolio, identifying growth opportunities in your portfolio
Build Upflow Champions! Identify, establish, and strengthen relationships with key stakeholders
Conduct QBRs with all accounts
Leverage knowledge of the Upflow platform to advise on best practices around product usage
Improve internal processes to create more automations and efficiencies internally
Collaborate with the Product Team and be the Voice-of-the-Customer
Collaborate with the Marketing team to convert successful customers into advocates

Skills

Customer Success

Account Management

Net Revenue Retention

B2B SaaS

Fintech

CRM

Payments

AR Management

Customer Experience

Uiflow

No-code platform for web application development

About Uiflow

Uiflow is a no-code platform that enables developers to create both the user interface and logic of web applications using visual tools. This platform allows for the quick development of secure and scalable custom applications, making it ideal for developers who value efficiency and flexibility in their work. Uiflow also provides the option to embed its components into existing applications, which enhances the functionality and integration of current systems. Unlike many competitors, Uiflow focuses specifically on simplifying the development process for developers and organizations, offering a subscription-based service that helps reduce time-to-market and lower development costs.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$19.6MTotal Funding

SERIES_ACompany Stage

Consumer Software, Enterprise SoftwareIndustries

1-10Employees