[Remote] Customer Success Specialist- EMEA - TEMP at Twist Bioscience

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Life SciencesIndustries

Requirements

Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency with office software (e.g., Microsoft Office Suite)
Familiarity with CRM software is a plus
Self-motivated with the ability to work both independently and as part of a team
A proactive and resourceful approach to problem-solving
2-4 years of experience in sales, account management, customer success, or client relations
Bachelor's degree in a relevant field (e.g., Science) (preferred)

Responsibilities

Assist the sales team with administrative tasks such as data entry, document management, and record organization
Collaborate with the sales team to provide white-glove service and ensure a high level of customer satisfaction
Respond promptly and professionally to customer and internal team inquiries
Work with the sales team to create accurate and tailored quotations for prospects, maintaining a database of standard pricing and product information
Foster strong, positive relationships with clients to ensure they feel valued and supported
Serve as a primary point of contact for clients, handling inquiries, resolving issues, and providing product/service information
Monitor customer health and assist with onboarding to ensure long-term satisfaction
Create, implement, and maintain reports and dashboards for both internal sales teams and external customers
Keep internal dashboards updated and inform departments when action is needed
Stay informed about the status of key and strategic account orders in the production pipeline, proactively providing updates to stakeholders
Collaborate effectively with the sales team to support their objectives
Work closely with cross-functional teams, such as Global Logistics, Commercial Operations, and Global Support, to ensure a seamless customer experience
Manage cross-functional initiatives, acting as a liaison between sales and other departments to identify gaps and drive process improvements
Use CRM software to manage client and prospect information, document interactions, and track the sales pipeline
Assist in generating reports and analyzing sales performance data to identify trends
Support ad hoc projects, including configuring contracts for discount pricing

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementData EntryDocument ManagementQuotation CreationCRMDashboardsReportingRelationship BuildingOnboardingCross-functional CollaborationSales Support

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Specialist role?

Candidates need 2-4 years of experience in sales, account management, customer success, or client relations.

What key skills are needed for this position?

Strong organizational skills, attention to detail, excellent written and verbal communication, proficiency with office software like Microsoft Office Suite, and familiarity with CRM software are required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Specialist position?

A proactive, detail-oriented candidate with strong communication skills, relationship-building abilities, 2-4 years of relevant experience, and a Bachelor's degree in a relevant field like Science is ideal.

Twist Bioscience

Produces synthetic DNA for biotechnology applications

About Twist Bioscience

Twist Bioscience specializes in creating synthetic DNA for applications in biotechnology, pharmaceuticals, and research. Their proprietary platform allows for the quick and accurate production of DNA sequences, providing clients with products like genes, oligo pools, and variant libraries. The company stands out by offering high-quality DNA at competitive prices, making them a valuable partner for academic institutions and pharmaceutical companies. Twist Bioscience aims to support advancements in personalized medicine and biotechnology through their innovative DNA synthesis solutions.

South San Francisco, CaliforniaHeadquarters

2013Year Founded

$236.5MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Risks

Increased competition from Ginkgo Bioworks may impact Twist's market share.

Dependency on AI technologies could pose integration and operational challenges.

New CIO appointment may lead to transitional challenges in IT strategy and operations.

Differentiation

Twist Bioscience uses a unique silicon-based DNA synthesis platform for precision and scale.

They offer high-quality DNA sequences at competitive prices, attracting diverse clients.

Their proprietary platform provides instant feedback on DNA sequence synthesis feasibility.

Upsides

Growing demand for synthetic DNA in personalized medicine boosts Twist's market potential.

Collaboration with Absci leverages AI to accelerate antibody discovery and drug development.

Synthetic biology market projected to grow at 28.8% CAGR, benefiting Twist's growth.

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