Customer Success Lead
WanderSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Data Privacy, TechnologyIndustries
Requirements
- 3+ years in Customer Success and/or Account Management
- Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
- Proven experience working in the South East for at least 3 years
- Fluency in English and Spanish is highly preferred
- Local to the South East, ideally from North Carolina down to Florida
- Highly versed in the data domain
- Ability to navigate complex organizational dynamics and produce value from BigID’s platform
- Penchant for identifying challenges and opportunities early and leading efforts to achieve results
Responsibilities
- Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams
- Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings
- Partner with customers to understand their business objectives, identify opportunities, and align BigID products and services to customer outcomes and priorities to maximize retention and minimize churn
- Develop, maintain, and build foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health; orchestrate across internal/external stakeholders
- Develop a trusted advisory role with customers, communicating upcoming product changes and enhancements, and serve as the internal voice of the customer
- Proactively identify, monitor, and mitigate actual and potential blockers related to contract entitlements; mobilize resources to ensure delivery of key outcomes for retention and growth
- Collaborate with internal teams to drive synergies and optimize client outcomes
Skills
Customer Success
Data Security
Compliance
Privacy
AI Data Management
Stakeholder Management
BigID
Data management and security platform provider
About BigID
BigID provides a platform for businesses to scan, classify, and inventory their enterprise data, regardless of its storage location, including cloud and on-premises data centers. The platform helps organizations understand and manage their data, allowing them to monitor and reduce data risks, which enhances their overall data security. BigID's services are designed for companies that handle large volumes of data and prioritize data privacy and protection. Unlike many competitors, BigID's platform is versatile and can be integrated throughout a business's ecosystem, enabling better decision-making regarding various data types, including unstructured, structured, and semi-structured data. The company's goal is to be a leader in data security posture management, helping clients improve their data management practices while ensuring compliance with privacy regulations.
New York City, New YorkHeadquarters
2016Year Founded
$297.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, CybersecurityIndustries
501-1,000Employees
Benefits
Remote Work Options
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Company Equity
Professional Development Budget
Paid Parental Leave
Pet Insurance
Risks
Emerging data privacy startups may challenge BigID's market share.
BigID's reliance on AWS could pose risks if AWS policies change.
Global data privacy regulations' complexity may strain BigID's resources.
Differentiation
BigID offers real-time Data Activity Monitoring, surpassing traditional DDR tools.
BigID's AI risk management addresses security concerns in AI technologies.
BigID's AWS Graviton Ready designation optimizes data scanning and reduces costs.
Upsides
BigID's partnership with AmiViz expands its market in the Middle East.
Enhanced AWS integrations improve BigID's appeal to AWS-reliant businesses.
BigID's inclusion in Deloitte Technology Fast 500 highlights its rapid growth.
Related Jobs
RemoteRemoteClient Success Portfolio Manager
Included HealthSalary not specified
RemoteAccount Success Manager
CrossbeamSalary not specified
RemoteCustomer Retention Associate
VetcoveSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
RemoteEngagement Manager
Trunk Tools$100,000 - $200,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteStrategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteIdentity Security - Sr. Customer Success Manager - West
SaviyntSalary not specified
RemoteCustomer Success Manager
TelliusSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteConsultant, Customer Success
People.aiSalary not specified
RemoteRelationship Manager
MercurySalary not specified
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteCustomer Success Specialist
Propelus$60,000 - $70,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteEnterprise, Customer Success Manager
RingCentralSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)