Customer Success Manager at BigID

Orlando, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Data Privacy, TechnologyIndustries

Requirements

3+ years in Customer Success and/or Account Management
Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
Proven experience working in the South East for at least 3 years
Fluency in English and Spanish is highly preferred
Local to the South East, ideally from North Carolina down to Florida
Highly versed in the data domain
Ability to navigate complex organizational dynamics and produce value from BigID’s platform
Penchant for identifying challenges and opportunities early and leading efforts to achieve results

Responsibilities

Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams
Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings
Partner with customers to understand their business objectives, identify opportunities, and align BigID products and services to customer outcomes and priorities to maximize retention and minimize churn
Develop, maintain, and build foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health; orchestrate across internal/external stakeholders
Develop a trusted advisory role with customers, communicating upcoming product changes and enhancements, and serve as the internal voice of the customer
Proactively identify, monitor, and mitigate actual and potential blockers related to contract entitlements; mobilize resources to ensure delivery of key outcomes for retention and growth
Collaborate with internal teams to drive synergies and optimize client outcomes

Skills

Key technologies and capabilities for this role

Customer SuccessData SecurityCompliancePrivacyAI Data ManagementStakeholder Management

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote or does it require being local to a specific area?

The role requires someone local to the South East, ideally from North Carolina down to Florida.

What is the salary or compensation for this Customer Success Manager position?

This information is not specified in the job description.

What key skills or experience are required for the Customer Success Manager role?

Ideal candidates are highly versed in the data domain, skilled at navigating complex organizational dynamics, and have a strong ability to identify challenges and opportunities early to drive results.

What is the company culture like at BigID?

BigID has a people-centric culture that is fast-paced and rewarding, valuing innovation, diversity, integrity, and collaboration, with a team of talented people in the industry.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates are highly knowledgeable in the data domain, enjoy tackling complex organizational challenges to maximize platform value, and excel at early identification of opportunities while leading to great results.

BigID

Data management and security platform provider

About BigID

BigID provides a platform for businesses to scan, classify, and inventory their enterprise data, regardless of its storage location, including cloud and on-premises data centers. The platform helps organizations understand and manage their data, allowing them to monitor and reduce data risks, which enhances their overall data security. BigID's services are designed for companies that handle large volumes of data and prioritize data privacy and protection. Unlike many competitors, BigID's platform is versatile and can be integrated throughout a business's ecosystem, enabling better decision-making regarding various data types, including unstructured, structured, and semi-structured data. The company's goal is to be a leader in data security posture management, helping clients improve their data management practices while ensuring compliance with privacy regulations.

New York City, New YorkHeadquarters

2016Year Founded

$297.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, CybersecurityIndustries

501-1,000Employees

Customer Success Manager at BigID

Requirements

Responsibilities

Skills

Questions & Answers

BigID

About BigID

Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Professional Development Budget

Paid Parental Leave

Pet Insurance

Risks

Emerging data privacy startups may challenge BigID's market share.

BigID's reliance on AWS could pose risks if AWS policies change.

Global data privacy regulations' complexity may strain BigID's resources.

Differentiation

BigID offers real-time Data Activity Monitoring, surpassing traditional DDR tools.

BigID's AI risk management addresses security concerns in AI technologies.

BigID's AWS Graviton Ready designation optimizes data scanning and reduces costs.

Upsides

BigID's partnership with AmiViz expands its market in the Middle East.

Enhanced AWS integrations improve BigID's appeal to AWS-reliant businesses.

BigID's inclusion in Deloitte Technology Fast 500 highlights its rapid growth.

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