[Remote] Identity Security - Sr. Customer Success Manager - West at Saviynt

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity and Access Management, TechnologyIndustries

Requirements

Knowledge and experience in Identity and Access Management (IAM) is required
Cybersecurity and/or compliance background is very valuable
Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
Ability to understand technical and complex software environments and bridge the gap by communicating those concepts in language meaningful to the business
Thrives in a high-velocity environment as a hands-on strategic operator and fearless leader

Responsibilities

Act as the primary point of contact after implementation, owning customer loyalty and adoption of Identity Security products based on customers’ business objectives
Drive value-based outcomes as the chief architect of customer retention and expansion for Fortune 500/Global 1000 clients
Manage the subscription renewal pipeline and customer health to proactively eliminate barriers to adoption and value
Prepare and lead professional, data-driven Executive Business Reviews (EBRs), controlling the agenda, coordinating cross-functional teams, and ensuring action-item completion
Perform routine health checks, coordinate remediation, provide customer categorization, oversight, adoption recommendations, and metrics analysis
Develop deep, trusting relationships with customer key personnel to identify and pursue up-sell/cross-sell opportunities
Participate with the Sales team to provide customer-focused sales orientation and launch engagement processes
Monitor product utilization trends, act as the voice of the customer to provide feedback, and drive continuous improvement, including planning education on new features and releases
Communicate with implementation Partners to improve outcomes and relationships in the context of customer adoption

Skills

Key technologies and capabilities for this role

Customer Success ManagementIdentity SecurityStrategic Account ManagementExecutive Relationship ManagementSubscription RenewalsCustomer Health MonitoringAdoption StrategiesCompliance ManagementAccess Governance

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior Customer Success Manager role?

This information is not specified in the job description.

Is this Senior Customer Success Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Identity Security Senior Customer Success Manager role?

Key skills include strategic leadership in a high-velocity environment, hands-on execution of executive business reviews and health checks, building deep customer relationships for retention and expansion, and acting as a product advocate by monitoring utilization trends and providing feedback.

What is the company culture like at Saviynt for this Customer Success role?

The culture emphasizes being a 'driver, not a passenger' in a high-velocity environment, with a focus on fearless leadership, ownership, relentless pursuit of outcomes, customer loyalty, and cross-functional collaboration.

What makes a strong candidate for this Senior Customer Success Manager position?

Strong candidates are fearless, hands-on strategic operators who excel in high-velocity settings, take full ownership of customer outcomes, drive executive narratives and renewals, build trusting relationships for expansion, and advocate for product improvements based on customer feedback.

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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