[Remote] Identity Security - Sr. Customer Success Manager - West at Saviynt

Seattle, Washington, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity and Access Management, TechnologyIndustries

Requirements

Knowledge and experience in Identity and Access Management (IAM) is required
Cybersecurity and/or compliance background is very valuable
Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
Ability to understand technical and complex software environments and bridge the gap by communicating those concepts in language meaningful to the business
Thrives in a high-velocity environment as a hands-on strategic operator and fearless leader

Responsibilities

Act as the primary point of contact after implementation, owning customer loyalty and adoption of Identity Security products based on customers’ business objectives
Drive value-based outcomes as the chief architect of customer retention and expansion for Fortune 500/Global 1000 clients
Manage the subscription renewal pipeline and customer health to proactively eliminate barriers to adoption and value
Prepare and lead professional, data-driven Executive Business Reviews (EBRs), controlling the agenda, coordinating cross-functional teams, and ensuring action-item completion
Perform routine health checks, coordinate remediation, provide customer categorization, oversight, adoption recommendations, and metrics analysis
Develop deep, trusting relationships with customer key personnel to identify and pursue up-sell/cross-sell opportunities
Participate with the Sales team to provide customer-focused sales orientation and launch engagement processes
Monitor product utilization trends, act as the voice of the customer to provide feedback, and drive continuous improvement, including planning education on new features and releases
Communicate with implementation Partners to improve outcomes and relationships in the context of customer adoption

Skills

Customer Success Management

Identity Security

Strategic Account Management

Executive Relationship Management

Subscription Renewals

Customer Health Monitoring

Adoption Strategies

Compliance Management

Access Governance

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

Land your dream remote job 3x faster with AI

Try Jobo Free