Customer Success Manager at Kandji

Miami, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud Computing, Cybersecurity, IT ManagementIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessProduct KnowledgeBusiness Objectives AlignmentEnd-User TrainingCustomer OnboardingBusiness ReviewsCustomer RetentionUpsellingProduct UsageCommunication

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

The role requires working on-site in the Coral Gables office Monday through Friday.

What are the key responsibilities of a Customer Success Manager at Kandji?

You'll act as a trusted advisor, handle customer onboardings and business reviews, drive product adoption and usage, ensure retention and expansion, and serve as the voice of the customer internally.

What skills are essential for success in this Customer Success Manager position?

Key skills include deep product knowledge, empathy, consultative approach, effective communication via chat, email, and video, customer advocacy, cross-functional collaboration, and change leadership.

What is the typical customer portfolio size for this role?

Customer Success Managers manage a portfolio of 100+ customers.

What makes a strong candidate for the Customer Success Manager role?

Strong candidates demonstrate empathy, deep product knowledge, consultative skills, passion for customer experience, and the ability to collaborate cross-functionally while driving onboarding, adoption, and value realization.

Kandji

Unified platform for Apple device management

About Kandji

Kandji offers a platform specifically designed for managing and securing Apple devices in businesses. Their system allows companies to easily deploy secure devices, update software, and address vulnerabilities across all their devices. A key feature is the MigrationAgent, which simplifies the transition from older Mobile Device Management (MDM) solutions to Kandji's platform, requiring minimal user interaction. What sets Kandji apart from competitors is their deep knowledge of the Apple ecosystem and their dedicated customer support, with engineers available to assist users who have experience with Mac administration. The goal of Kandji is to help businesses strengthen their IT infrastructure and support their growth by providing effective device management solutions.

San Diego, CaliforniaHeadquarters

2018Year Founded

$280.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Coverage - 100% individual and dependent medical + dental + vision coverage

Flexible Spending Account

Equity for full-time employees

New MacBook Pro and software setup

Exciting opportunities for career growth

An outstanding, inclusive culture

4% 401(k) company match

Monthly Uber Eats meal credit

$1,000 Home Office Equipment Stipend

$50 monthly Internet reimbursement

Equipment discounts

Week long company shutdown, first week of August

10 Health and Wellness Days

12 weeks of Paid Parental Leave

14 Holidays

Risks

Increased competition from established players like Jamf could impact Kandji's market share.

Reliance on Apple makes Kandji vulnerable to major policy changes by the company.

Pressure from recent funding may lead to strategic missteps if not managed carefully.

Differentiation

Kandji specializes in Apple device management, offering a unified platform for businesses.

Their MigrationAgent simplifies transitions from old MDM solutions with minimal user interaction.

Kandji's 24/5 customer support features Mac admin-experienced engineers for peer-to-peer guidance.

Upsides

Kandji raised $100 million to accelerate innovation in Apple device management.

The introduction of AI-powered Kai enhances operational efficiency and user experience.

Growing demand for Apple device management aligns with Kandji's focus and expertise.

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