Customer Success Manager

Miami, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud Computing, Cybersecurity, IT ManagementIndustries

Requirements

Candidates should have 1-3 years of experience in a fast-growing company with direct experience in SaaS products, solutions, or ecosystems, and 1-3 years of customer-facing experience as a commercial Customer Success Associate. They must have experience maintaining ARR of 3M+ including contract values over 100k, and proficiency with support tools and platforms such as Salesforce, Zendesk, and JIRA. Strong presentation, organizational, and communication skills are required, with the ability to partner effectively with C-Suite, VP, and Director-level contacts, as well as day-to-day users of the software.

Responsibilities

As a Customer Success Manager, the role involves onboarding and driving adoption of Kandji’s platform, leading end-user training and enablement initiatives, conducting executive business reviews, proactively monitoring and driving product usage, and serving as the “voice of the customer” in internal meetings. The position requires communicating efficiently with customers via chat and email, developing custom plans for each customer’s goals, evangelizing new use cases and features, collaborating cross-functionally, providing recommendations on changes and design enhancements, and mitigating conflict within the team to ensure unified goals and strategy.

Skills

Customer Success

Product Knowledge

Business Objectives Alignment

End-User Training

Customer Onboarding

Business Reviews

Customer Retention

Upselling

Product Usage

Communication

Kandji

Unified platform for Apple device management

About Kandji

Kandji offers a platform specifically designed for managing and securing Apple devices in businesses. Their system allows companies to easily deploy secure devices, update software, and address vulnerabilities across all their devices. A key feature is the MigrationAgent, which simplifies the transition from older Mobile Device Management (MDM) solutions to Kandji's platform, requiring minimal user interaction. What sets Kandji apart from competitors is their deep knowledge of the Apple ecosystem and their dedicated customer support, with engineers available to assist users who have experience with Mac administration. The goal of Kandji is to help businesses strengthen their IT infrastructure and support their growth by providing effective device management solutions.

San Diego, CaliforniaHeadquarters

2018Year Founded

$280.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Coverage - 100% individual and dependent medical + dental + vision coverage

Flexible Spending Account

Equity for full-time employees

New MacBook Pro and software setup

Exciting opportunities for career growth

An outstanding, inclusive culture

4% 401(k) company match

Monthly Uber Eats meal credit

$1,000 Home Office Equipment Stipend

$50 monthly Internet reimbursement

Equipment discounts

Week long company shutdown, first week of August

10 Health and Wellness Days

12 weeks of Paid Parental Leave

14 Holidays

Risks

Increased competition from established players like Jamf could impact Kandji's market share.

Reliance on Apple makes Kandji vulnerable to major policy changes by the company.

Pressure from recent funding may lead to strategic missteps if not managed carefully.

Differentiation

Kandji specializes in Apple device management, offering a unified platform for businesses.

Their MigrationAgent simplifies transitions from old MDM solutions with minimal user interaction.

Kandji's 24/5 customer support features Mac admin-experienced engineers for peer-to-peer guidance.

Upsides

Kandji raised $100 million to accelerate innovation in Apple device management.

The introduction of AI-powered Kai enhances operational efficiency and user experience.

Growing demand for Apple device management aligns with Kandji's focus and expertise.

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