[Remote] Customer Success Manager at Panopto

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail Technology, Loss Prevention, Artificial IntelligenceIndustries

Skills

Key technologies and capabilities for this role

Customer Success ManagementAccount ManagementTeam LeadershipData AnalysisCustomer RetentionRevenue ExpansionClient Relationship ManagementKPI ManagementROI AnalysisCustomer Health MetricsCross-functional CollaborationRetail IndustryLoss PreventionVisual AI

Questions & Answers

Common questions about this position

Is this position remote?

Yes, Panoptyc operates as a fully remote team and invites top talent worldwide.

What experience is required for this Customer Success Manager role?

Candidates need 4+ years of proven Customer Success experience, including 2+ years in Mid Level or Enterprise Customer Success, and at least 1 year managing customer success teams.

What key skills are essential for success in this position?

Essential skills include exceptional analytical skills for data-driven decisions, strong business acumen to communicate client ROI, and excellence in problem-solving, strategic thinking, and communication.

What is the travel requirement for this role?

The role requires the ability to travel up to 25% of the time.

How can I make my application stand out for this position?

Include the word 'banana' somewhere in your application as instructed, highlight your proven track record in retention and expansion targets, and demonstrate experience managing teams and driving KPIs.

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters

2007Year Founded

$47.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.

Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.

Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.

The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.

Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.

Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.

Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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