Customer Success Manager at Workrise

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

Bachelor’s or Master’s degree (or a compelling reason for not completing one)
2+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
Sales experience (strong advantage)
Strong problem-solving abilities
Experience in a SaaS environment (preferred)
Ability to manage complex accounts
Strong communication and interpersonal skills
Data analysis skills

Responsibilities

Drive customer success and satisfaction by managing the complete customer lifecycle
Prioritize engagement with customers to strengthen relationships
Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Communicate effectively across multiple departments and customers

Skills

SaaS

Customer Success

Account Management

Data Analysis

Upselling

Cross-selling

Sales

Communication

Problem Solving

Workrise

Source-to-pay solution for energy sector

About Workrise

Workrise offers a source-to-pay solution specifically designed for the energy sector. Their platform combines specialized software with expert teams to improve collaboration between energy companies and their suppliers. This system streamlines the procurement process, making it faster and more efficient. Workrise supports the entire procurement lifecycle, from sourcing to payment, ensuring that large energy corporations and their supply chain partners can work together effectively. Unlike competitors, Workrise emphasizes the integration of technology with human expertise, which enhances operational speed and efficiency. The company's goal is to optimize procurement processes in the energy market, ultimately benefiting both suppliers and energy companies.

Austin, TexasHeadquarters

2014Year Founded

$702.8MTotal Funding

SERIES_ECompany Stage

Energy, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health, dental, & vision insurance

Flexible PTO

401k

Disability & life insurance

Paid parental leave

Risks

Emerging workforce management platforms may erode Workrise's market share.

Volatility in energy prices could impact demand for Workrise's services.

Rapid technological advancements necessitate continuous innovation to stay competitive.

Differentiation

Workrise integrates specialized software with expert teams for energy sector procurement.

The platform supports the entire procurement lifecycle, from sourcing to payment.

Workrise combines technology and human expertise to enhance collaboration and efficiency.

Upsides

Increased adoption of AI-driven procurement solutions enhances operational efficiency.

Remote work technologies enable better workforce management for energy companies.

Growing sustainability focus drives demand for streamlined supply chain platforms.

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