Customer Success Manager at Workrise

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, IT ServicesIndustries

Requirements

Bachelor’s or Master’s degree (or a compelling reason for not completing one)
2+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
Commercial driven, with sales experience knowing how to navigate conversations and add value to clients
Strong problem-solving abilities and analytical mindset
Proficiency in PowerPoint and Excel
Exceptional attention to detail

Responsibilities

Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
Strengthen relationships by prioritizing engagement with customers
Drive revenue growth through expansion, identifying opportunities for upselling and cross-selling
Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Work closely with customers to drive adoption, retention, and growth—building lasting partnerships while helping shape Customer Success in the US

Skills

Customer Success

SaaS

Customer Lifecycle Management

Account Management

Data Analysis

Upselling

Cross-selling

Customer Engagement

Retention

Revenue Growth

Workrise

Source-to-pay solution for energy sector

About Workrise

Workrise offers a source-to-pay solution specifically designed for the energy sector. Their platform combines specialized software with expert teams to improve collaboration between energy companies and their suppliers. This system streamlines the procurement process, making it faster and more efficient. Workrise supports the entire procurement lifecycle, from sourcing to payment, ensuring that large energy corporations and their supply chain partners can work together effectively. Unlike competitors, Workrise emphasizes the integration of technology with human expertise, which enhances operational speed and efficiency. The company's goal is to optimize procurement processes in the energy market, ultimately benefiting both suppliers and energy companies.

Austin, TexasHeadquarters

2014Year Founded

$702.8MTotal Funding

SERIES_ECompany Stage

Energy, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health, dental, & vision insurance

Flexible PTO

401k

Disability & life insurance

Paid parental leave

Risks

Emerging workforce management platforms may erode Workrise's market share.

Volatility in energy prices could impact demand for Workrise's services.

Rapid technological advancements necessitate continuous innovation to stay competitive.

Differentiation

Workrise integrates specialized software with expert teams for energy sector procurement.

The platform supports the entire procurement lifecycle, from sourcing to payment.

Workrise combines technology and human expertise to enhance collaboration and efficiency.

Upsides

Increased adoption of AI-driven procurement solutions enhances operational efficiency.

Remote work technologies enable better workforce management for energy companies.

Growing sustainability focus drives demand for streamlined supply chain platforms.

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