Client Success Portfolio Manager
Included HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Hospitality, Manufacturing, EducationIndustries
Requirements
- Experience managing B2B customer accounts, particularly Mid-Market accounts
- Understanding of customer success principles and best practices
- Strong communication and interpersonal skills
- Ability to build relationships with customers and understand their needs
- Product knowledge in cloud solutions, hardware, and software (specifically Relay’s product line: device hardware, Relay App, Dash, and service/connectivity options)
- Ability to identify and drive upsell opportunities
Responsibilities
- Manage a portfolio of B2B customers, primarily frontline workers (Hospitality, Manufacturing, Education, etc.)
- Lead customers through their customer journey, including onboarding, proactive outreach, inbound customer needs, service renewals, and supporting upgrades
- Communicate regularly with customers to form strong relationships and understand their needs and pain points
- Serve as the subject matter expert on Relay’s product line
- Identify and drive opportunities for upsell of additional Relay products within existing customer accounts/locations
- Proactively support customer needs and implement action plans
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement for this role?
This is a hybrid position requiring 3 days in the office at the North Hills, Raleigh, North Carolina HQ and 2 days remote.
What is the salary for the Customer Success Manager position?
This information is not specified in the job description.
What skills are required for this Customer Success Manager role?
Key requirements include experience managing B2B customer accounts (particularly Mid-Market), understanding of customer success principles, strong communication and interpersonal skills, ability to build customer relationships, and product knowledge in cloud solutions, hardware, and software.
What is the company culture like at Relay?
Relay offers a dynamic, high-growth startup environment focused on rapid expansion and disrupting the handheld radio industry with innovative cloud platforms for frontline workers.
What makes a strong candidate for this Customer Success Manager position?
Strong candidates will have experience managing B2B Mid-Market accounts, knowledge of customer success best practices, excellent communication skills for building relationships, and familiarity with cloud, hardware, and software products, plus the ability to identify upsell opportunities.
Relay
Communication platform for workforce efficiency
About Relay
Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.
Raleigh, North CarolinaHeadquarters
2015Year Founded
$46.7MTotal Funding
SERIES_BCompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees
Benefits
Health, dental & vision
PTO
Paid sick leave
401(k) with 3% match
Paid parental leave
Connection & wellness credit
Equipment & tools
Flexible work environment
Free snacks & fun times
Risks
Emerging competitors like Apiture and Vantaca threaten Relay's market share.
Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.
Reliance on Series B funding may lead to financial instability if growth targets aren't met.
Differentiation
Relay offers real-time language translation for frontline teams, enhancing communication efficiency.
The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.
Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.
Upsides
Relay's Series B funding of $35M supports growth in productivity and safety features.
The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.
Advancements in voice interface technology enhance Relay's user interaction and accessibility.
Related Jobs
RemoteRemoteAccount Success Manager
CrossbeamSalary not specified
RemoteRelationship Manager, Customer Success Team
Arta FinanceSalary not specified
RemoteRelationship Manager
MercurySalary not specified
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
RemoteClient Advocate I - Meritain Health
CVS HealthSalary not specified
RemoteCustomer Onboarding Specialist, Enterprise
EvenUp$115,000 - $130,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSenior Client Onboarding Specialist
EmpowerSalary not specified
RemoteCustomer Retention Associate
VetcoveSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteClient Retention Specialist
Beyond FinanceSalary not specified
RemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteSenior Account Manager, Mid-Market
Vanta$175,000 - $250,000/year
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Experience Enjoy Journey Manager
BrightseedSalary not specified
RemoteClient Experience Specialist
SmartAssetSalary not specified
- Full Time
- Entry Level & New Grad