Client Experience Associate

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified

Atticus is a rapidly growing company dedicated to connecting people in crisis with life-changing aid. We help individuals with disabilities access government benefits and victims of accidents/misconduct receive insurance compensation. We've assisted over 20,000 people and facilitated over $2B in aid, attracting significant investment from top venture capital firms. The Client Experience team plays a crucial role in guiding individuals through the process of seeking assistance. This role involves communicating with clients via phone to understand their situation, determine eligibility for assistance, and advise them on the next steps. It’s a rewarding opportunity to make a tangible impact on people’s lives.

Requirements

• Education: Bachelor’s degree from a top four-year university with strong academic performance.
• Interpersonal Skills: Ability to interact with people from diverse backgrounds and demonstrate empathy and support during challenging situations.
• Learning Ability: Quick learner with the capacity to master new topics and platforms with instruction and support.
• Work Ethic: Strong work ethic and the ability to manage multiple priorities effectively.
• Communication Skills: Competent writer and verbal communicator.

Responsibilities

• Communicate with clients via phone to understand their situation.
• Assess client eligibility for assistance.
• Provide guidance and advice on the next steps in the assistance process.
• Navigate complex internal tech platforms and tools (Salesforce, Front, etc.).
• Assist hundreds of individuals seeking aid each week.
• Handle conversations on deeply personal and sensitive topics with empathy and professionalism.

Application Instructions

• Not specified in the provided text.

Company Information

• Company: Atticus
• Mission: To connect people in crisis with life-changing aid.
• Funding: Well-funded with significant investment from top VC firms (Forerunner, GV (Google Ventures), and True Ventures).
• Growth: Rapid growth – team size doubled in the past year and is expected to double again in 2024.
• Client Reviews: 8,000+ five-star reviews.