Customer Success Manager

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should possess 3-5 years of professional experience in business development, account management, or sales, with a focus on customer support, satisfaction, retention, and sales. Experience in the computer software industry, particularly SaaS, is preferred. Strong communication, interpersonal, and organizational skills are essential, as is the ability to multitask. Familiarity with Salesforce and a proactive, self-motivated approach are required. A degree in Business, Computer Science, or Information Technology is preferred. Technical inclination and the ability to quickly learn and train others on software are necessary.

Responsibilities

The Customer Success Manager will own the customer experience, focusing on adoption, value, satisfaction, and retention. They will conduct regular check-in meetings to ensure smooth software operation and identify challenges. Responsibilities include driving subscription renewals and expansions, collaborating with sales and marketing teams, and promoting new releases and features to customers. The role involves serving as a customer advocate, resolving customer questions by working with internal teams, escalating support tickets when necessary, and providing timely updates. Additionally, the Customer Success Manager will deliver or arrange training sessions and assist with product setup or configuration.

Skills

Customer Success

Customer Relationship Management

Customer Retention

Customer Satisfaction

Software Adoption

Sales

Marketing

Product Training

Technical Support

Communication

Problem-Solving

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters

2002Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

201-500Employees