Customer Success Manager

Vienna, Virginia, United States

Auto‑apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software DevelopmentIndustries

Requirements

Candidates should have over 4 years of experience in a customer-facing role, ideally in customer success or account management within a B2B technology company. Strong technical proficiency is required, preferably with a background as a software engineer, along with a solid understanding of software development, QA, and DevOps practices. Excellent communication, relationship-building, and problem-solving skills are essential, as well as the ability to influence cross-functional teams and manage change effectively. A Bachelor's degree in Computer Science or a related field is preferred, along with experience in enterprise B2B SaaS platforms and certifications such as Certified Customer Success Manager (CCSM).

Responsibilities

The Customer Success Manager will lead customer onboarding and drive product adoption by fostering understanding of the platform's features. They will monitor customer health, manage relationships, and conduct regular check-ins while developing strategic account plans. The role includes distilling product feedback for the product team, executing customer success plans, and leading quarterly business reviews to demonstrate value. Additionally, the CSM will manage renewals and expansions, facilitate cross-functional collaboration, and handle escalations with support and engineering teams.

Skills

Customer Relationship Management

Customer Engagement

Strategic Thinking

Advocacy

Communication

Relationship Building

Customer Success

Antithesis

Autonomous testing platform for software QA

About Antithesis

Antithesis focuses on improving software quality assurance (QA) through autonomous testing. The platform they have developed identifies bugs in software within a controlled environment, ensuring that these bugs can be reproduced. This method boosts the confidence and productivity of development teams by providing a dependable way to detect and fix software issues. Antithesis primarily targets software development teams and companies that need high software reliability and fault tolerance. Unlike many competitors, their service is centered around an autonomous testing platform that specializes in finding fault tolerance bugs, which are failures that happen under specific conditions like network or hardware issues. By automating the bug detection process, Antithesis aims to minimize the time and resources spent on manual testing, ultimately enhancing productivity and software reliability.

Vienna, VirginiaHeadquarters

2018Year Founded

$45.7MTotal Funding

SEEDCompany Stage

Consulting, Enterprise SoftwareIndustries

51-200Employees

Risks

Competition from established QA companies like SmartBear and Tricentis is increasing.

Customer resistance to new testing methodologies may hinder adoption.

Rapid technological changes could render current solutions obsolete if not updated.

Differentiation

Antithesis offers autonomous testing with reproducible bug detection in controlled environments.

The platform specializes in fault tolerance bugs under specific conditions.

Antithesis provides a subscription-based service with potential consulting for integration.

Upsides

Rising demand for AI-driven testing tools boosts Antithesis's market potential.

DevOps practices align with Antithesis's automated and reproducible bug detection capabilities.

Focus on software reliability in critical sectors expands Antithesis's market reach.

Land your dream remote job 3x faster with AI

Try Jobo Free