Customer Success Manager
AppspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software DevelopmentIndustries
Requirements
Candidates should have over 4 years of experience in a customer-facing role, ideally in customer success or account management within a B2B technology company. Strong technical proficiency is required, preferably with a background as a software engineer, along with a solid understanding of software development, QA, and DevOps practices. Excellent communication, relationship-building, and problem-solving skills are essential, as well as the ability to influence cross-functional teams and manage change effectively. A Bachelor's degree in Computer Science or a related field is preferred, along with experience in enterprise B2B SaaS platforms and certifications such as Certified Customer Success Manager (CCSM).
Responsibilities
The Customer Success Manager will lead customer onboarding and drive product adoption by fostering understanding of the platform's features. They will monitor customer health, manage relationships, and conduct regular check-ins while developing strategic account plans. The role includes distilling product feedback for the product team, executing customer success plans, and leading quarterly business reviews to demonstrate value. Additionally, the CSM will manage renewals and expansions, facilitate cross-functional collaboration, and handle escalations with support and engineering teams.
Skills
Customer Relationship Management
Customer Engagement
Strategic Thinking
Advocacy
Communication
Relationship Building
Customer Success
Antithesis
Autonomous testing platform for software QA
About Antithesis
Antithesis focuses on improving software quality assurance (QA) through autonomous testing. The platform they have developed identifies bugs in software within a controlled environment, ensuring that these bugs can be reproduced. This method boosts the confidence and productivity of development teams by providing a dependable way to detect and fix software issues. Antithesis primarily targets software development teams and companies that need high software reliability and fault tolerance. Unlike many competitors, their service is centered around an autonomous testing platform that specializes in finding fault tolerance bugs, which are failures that happen under specific conditions like network or hardware issues. By automating the bug detection process, Antithesis aims to minimize the time and resources spent on manual testing, ultimately enhancing productivity and software reliability.
Key Metrics
Vienna, VirginiaHeadquarters
2018Year Founded
$45.7MTotal Funding
SEEDCompany Stage
Consulting, Enterprise SoftwareIndustries
51-200Employees