Customer Success Manager at Zifo

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

YesVisa

SoftwareIndustries

Requirements

Candidates should have 8+ years of Customer Success Management or Account Management experience at a Software Services or Product company, or 5+ years of consulting experience for Life Sciences. Strong project management abilities, written and verbal communication skills, and presentation capabilities are required. The role also demands attention to detail, multitasking abilities, self-starting initiative, effective prioritization, and strong interpersonal skills to build rapport and influence customers.

Responsibilities

The Customer Success Manager will manage customer relationships for strategic US customers, focusing on account mining, existing revenue management, and pipeline development. Responsibilities include partnering with teams to initiate customer engagements, understanding and ensuring customer expectations are met, managing interactions between customers and internal teams, and collaborating on RFP responses. The CSM will also identify value-adds, ensure successful business outcomes, renew ongoing business, lead steering committee meetings, provide industry insights, and suggest best practices for continuous improvement.

Skills

Customer Relationship Management

Account Mining

Partnership Management

Stakeholder Management

RFP Response

Business Development

Value Proposition

Relationship Building

Communication

Project Management

Zifo

Specialist scientific informatics services provider

About Zifo

Zifo provides specialized scientific informatics services to organizations focused on innovation in the fields of Laboratory/R&D, Manufacturing, and Trial operations. Their services include Digital Transformation Coaching, Business Analysis, Program & Project Management, Managed Services, Validation, and Custom Development & Integrations. Zifo leverages expertise in areas such as Chem & Bioinformatics, Data Science, Cloud computing, High-Performance Computing (HPC), Instrument Data, MultiOmics, Data Modeling, Semantics, and Artificial Intelligence & Machine Learning (AI&ML) to deliver tailored solutions. Unlike many competitors, Zifo emphasizes a collaborative approach, ensuring that they understand and address the specific needs of their clients in the scientific community. The company's goal is to support its customers in advancing science and technology, ultimately enhancing global health and wellbeing.

None, New YorkHeadquarters

2008Year Founded

GROWTH_EQUITY_NON_VCCompany Stage

Data & Analytics, Biotechnology, HealthcareIndustries

1,001-5,000Employees

Risks

Emerging competition may pressure Zifo's market share and pricing strategies.

Rapid AI advancements may outpace Zifo's current capabilities, requiring continuous R&D investment.

Data privacy issues could arise from handling sensitive client data amid evolving regulations.

Differentiation

Zifo offers specialized scientific informatics services for enterprise laboratories and R&D operations.

The company provides tailored solutions in Chem & Bioinformatics, Data Science, and AI&ML.

Zifo's strategic alliances enhance its capabilities in laboratory digitization and digital transformation.

Upsides

Zifo's Chennai expansion indicates strong growth and increased market share potential.

Recognition in Deloitte Technology Fast 50 India 2023 highlights Zifo's rapid growth and competitiveness.

TA Associates' investment underscores confidence in Zifo's expansion and innovation potential.

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