Customer Success Manager at Zifo

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

YesVisa

SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementAccount MiningPartnership ManagementStakeholder ManagementRFP ResponseBusiness DevelopmentValue PropositionRelationship BuildingCommunicationProject Management

Questions & Answers

Common questions about this position

What is the work location or arrangement for this role?

The position is hybrid.

What experience is required for the Customer Success Manager role?

Candidates need 8+ years of Customer Success Management or Account Management experience at a Software Services or Product company, or 5+ years of consulting experience for Life Sciences.

What key skills are needed for this position?

Strong project management abilities, written and verbal communication skills, presentation capabilities, high attention to detail, organization skills, multi-tasking, prioritization, and being influential in building customer rapport are required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is a self-starter with 8+ years in customer success or account management in software services or life sciences consulting, excellent project management and communication skills, high attention to detail, multi-tasking ability, and skills in influencing and building customer relationships.

Zifo

Specialist scientific informatics services provider

About Zifo

Zifo provides specialized scientific informatics services to organizations focused on innovation in the fields of Laboratory/R&D, Manufacturing, and Trial operations. Their services include Digital Transformation Coaching, Business Analysis, Program & Project Management, Managed Services, Validation, and Custom Development & Integrations. Zifo leverages expertise in areas such as Chem & Bioinformatics, Data Science, Cloud computing, High-Performance Computing (HPC), Instrument Data, MultiOmics, Data Modeling, Semantics, and Artificial Intelligence & Machine Learning (AI&ML) to deliver tailored solutions. Unlike many competitors, Zifo emphasizes a collaborative approach, ensuring that they understand and address the specific needs of their clients in the scientific community. The company's goal is to support its customers in advancing science and technology, ultimately enhancing global health and wellbeing.

None, New YorkHeadquarters

2008Year Founded

GROWTH_EQUITY_NON_VCCompany Stage

Data & Analytics, Biotechnology, HealthcareIndustries

1,001-5,000Employees

Risks

Emerging competition may pressure Zifo's market share and pricing strategies.

Rapid AI advancements may outpace Zifo's current capabilities, requiring continuous R&D investment.

Data privacy issues could arise from handling sensitive client data amid evolving regulations.

Differentiation

Zifo offers specialized scientific informatics services for enterprise laboratories and R&D operations.

The company provides tailored solutions in Chem & Bioinformatics, Data Science, and AI&ML.

Zifo's strategic alliances enhance its capabilities in laboratory digitization and digital transformation.

Upsides

Zifo's Chennai expansion indicates strong growth and increased market share potential.

Recognition in Deloitte Technology Fast 50 India 2023 highlights Zifo's rapid growth and competitiveness.

TA Associates' investment underscores confidence in Zifo's expansion and innovation potential.

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