Customer Success Manager at FreedomPay

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Hospitality, Gaming, Sports, Entertainment, Foodservice, Education, Healthcare, Financial ServicesIndustries

Requirements

Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience
Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients
Experience working within a SaaS company or technology-focused organization
Strong communication and presentation skills with proven leadership in customer engagement scenarios
Capable of understanding business requirements and guiding customers toward best practices and actionable steps
Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams
Experience working at a company operating in the payments space (recommended)
Excellent time management, organizational, and troubleshooting skills
Self-starter with a collaborative mindset and strong interpersonal skills
Familiarity with CRM systems and customer success tools
Willingness to travel up to 20% as needed
Ability to work onsite in a hybrid capacity (2x/week) in Philadelphia

Responsibilities

Regularly assess client needs through consistent and ongoing meetings and email correspondence
Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
Oversee multiple client accounts and projects at once with strong attention to detail
Command a group of individuals in a room quickly and be assertive in a public environment
Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
Work both independently and collaboratively in a fast-paced, evolving environment
Stay current on product functionality to support client onboarding and explain technical concepts clearly

Skills

Relationship Management

Client Communication

Account Management

Stakeholder Engagement

Customer Satisfaction

Proactive Communication

Meeting Facilitation

FreedomPay

Integrated payment solutions for global commerce

About FreedomPay

FreedomPay provides a platform for payment systems and global commerce, simplifying the payment process for businesses to boost revenue and customer satisfaction. Its solutions include instant payments, lower transaction costs, and enhanced security features, making it effective in high-transaction environments like Las Vegas. FreedomPay stands out by adapting to changing consumer preferences and being a thought leader in the industry. The company's goal is to advance the future of payments while supporting businesses in optimizing their payment systems.

Whitpain Township, PennsylvaniaHeadquarters

2000Year Founded

$29.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees