Head of Customer Success
TimescaleSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Data & Analytics, Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree and at least 3 years of experience in analytical, customer-facing roles such as consulting, customer success, growth strategy, or marketing, along with familiarity with digital marketing and performance measurement, experience with CRMs like Salesforce and HubSpot, and an established track record of building relationships and presenting to Directors, VPs, and C-level executives.
Responsibilities
The Customer Success Manager will own end-to-end customer experience, including onboarding, product adoption and usage, implementation of best practices, and growth; identify new opportunities within the customer base, including potential for increased sales, enhanced analytics, and broader marketing initiatives; proactively manage relationships within customer teams, adapting to changes like new team hires and departures; actively track, manage, and promote best practices regarding platform and data usage; develop internal playbooks and customer-facing content, including best practices and thought leadership pieces; develop and implement efficient processes to enhance customer engagement and satisfaction; actively manage Annual Recurring Revenue (ARR) through active retention and identification of upsell opportunities; contribute to strategic projects and the Customer Success roadmap; partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation; and lead efforts to validate and enhance the effectiveness of Windfall’s offerings.
Skills
Customer Success
Relationship Management
Onboarding
Product Adoption
Data Analysis
Sales
Communication
Process Improvement
ARR Management
Windfall
Provides people insights for customer engagement
About Windfall
Windfall provides insights that help organizations identify and engage potential customers across various industries, including retail, travel, finance, education, healthcare, and nonprofits. Its platform uses a wide range of data attributes and intent signals to help businesses understand key customer segments and uncover opportunities for targeted outreach. Clients can access the platform through a subscription model, which includes tools for measuring the effectiveness of their marketing campaigns. Windfall differentiates itself by offering tailored solutions for different roles within organizations, ensuring that clients can maximize their marketing efforts and drive revenue growth. The goal of Windfall is to help businesses achieve quick results and significant growth by providing accurate and meaningful insights.
Carlisle, MassachusettsHeadquarters
2016Year Founded
$30.3MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees