Customer Success Manager at Planet

Madrid, Community of Madrid, Spain

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TechnologyIndustries

Requirements

Hospitality Industry background
French language B2/C1 and good written & spoken English
Experience with hotel software (PMS, Revenue Management, etc.) is a plus
Excellent sales skills
Self-motivated
Well-spoken and articulate
Good Microsoft Office, Salesforce (CRM) and Windows operating system experience
Positive can-do attitude
Organization and issue resolution skills
Team player

Responsibilities

Handle incoming product inquiries from existing customers regarding commercial needs
Analyze existing customer base to uncover cross-selling and upselling opportunities within solution portfolio
Leverage email, phone calls, databases, and social media to gain insights into prospect organizations, presenting relevant products and solutions virtually and over the phone
Utilize Planet’s systems (Salesforce, Odoo, Snowflake) to accelerate, analyze, track customer satisfaction, churn risk, and health status
Address customer challenges, complaints, and escalations by collaborating with relevant internal departments
Develop comprehensive understanding of Planet's current and upcoming features to identify and implement new business opportunities
Focus on achieving business goals and objectives, ensuring all activities are properly reported, documented, and shared internally
Accurately document and report all new sales opportunities in Salesforce and hand them over to the Cross-Sales team if necessary
Facilitate the onboarding of new employees as required
Drive customer satisfaction and retention for PMS and payment solutions within existing direct sales PMS customer base
Act as the commercial contact for current PMS (Hotsoft, Protel On-Premise, Protel Cloud) user base
Generate excitement and upsell opportunities, prevent churn by monitoring account health status
Receive incoming commercial customer requests and actively engage with customer base
Keep CRM System (Salesforce) up to date
Upsell add-ons for solutions in use and create leads for cross-sales (X-Sale) team
Collaborate with marketing, product, technical support, and sales teams to reach individual KPIs

Skills

Key technologies and capabilities for this role

SalesforcePMSProtelHotsoftCustomer SuccessUpsellingChurn PreventionAccount ManagementCRM

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote or office-based?

The position is based in one of our offices dedicated to direct sales.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills and tools are required for the Customer Success Manager position?

Experience with Salesforce, Odoo, and Snowflake is required, along with strong customer engagement skills using email, phone, and social media, and the ability to analyze customer data for upsell opportunities.

What is the company culture like at Planet?

Planet fosters collaboration across world-class marketing, product, technical support, and sales teams, with a focus on achieving individual KPIs in a rapidly growing environment.

What makes a strong candidate for this Customer Success Manager role?

Candidates with a customer-focused approach, experience driving retention and upselling in hospitality tech, and proficiency in CRM systems like Salesforce stand out.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees