[Remote] Customer Success Manager at Selfbook

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSaaSClient Relationship ManagementOnboardingTrainingBusiness ReviewsROI AnalysisProduct DemonstrationsUsage Data AnalysisRenewal ManagementUpsellingTechnical TroubleshootingCustomer Advocacy

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What benefits are offered?

The company offers company-paid group benefits.

What are the key qualifications for this role?

Candidates need 3+ years of customer success, account management, or sales experience in a SaaS startup, proven success with mid-market and enterprise accounts, strong sales acumen and objection-handling skills, excellent communication and relationship-building abilities, and experience with QBRs and email campaigns.

What is the company culture like?

Spellbook offers a flexible, remote work environment that embraces autonomy and accountability, focusing on outcomes while empowering employees to determine how to get the job done.

What experience makes a strong candidate for this Customer Success Manager role?

A strong candidate has 3+ years in SaaS customer success or account management with mid-market and enterprise accounts, strong objection-handling and sales skills, data analysis experience to demonstrate ROI, and familiarity with tools like HubSpot and Stripe.

Selfbook

Streamlines hotel bookings and payments

About Selfbook

Selfbook provides a range of products aimed at improving hotel bookings and payment processes in the fintech and hospitality sectors. Its main offerings—Station, Direct, and Express—work together to automate the booking and payment experience, making it easier for hotels and their guests. These products help streamline the booking process, allowing guests to enjoy features like instant room upgrades and premium booking options. Selfbook operates in nearly 20 countries, which gives it valuable insights into booking trends and user behavior. Unlike many competitors, Selfbook focuses on a comprehensive product suite that integrates smoothly with existing hotel systems, generating revenue through subscription fees and transaction-based charges. The goal of Selfbook is to enhance the guest experience while helping hotels increase booking conversions and drive additional revenue.

New York City, New YorkHeadquarters

2018Year Founded

$38.9MTotal Funding

SERIES_ACompany Stage

Fintech, Consumer GoodsIndustries

11-50Employees

Risks

Increased competition from fintech startups could threaten Selfbook's market share.

Decline in travel startup funding may limit Selfbook's future investment opportunities.

Rapid evolution of payment technologies requires continuous adaptation from Selfbook.

Differentiation

Selfbook integrates seamlessly with existing hotel systems, enhancing booking and payment processes.

The platform supports all global credit cards, digital wallets, and alternative payment methods.

Selfbook's products, Station, Direct, and Express, automate booking and payment orchestration.

Upsides

Selfbook's global reach spans nearly 20 countries, offering insights into booking trends.

The rise of digital wallets and BNPL services boosts demand for Selfbook's platform.

Strategic investment from Amex Ventures supports Selfbook's growth and global presence.

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