Customer Success Manager at Slope

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

3–6 years of experience in customer success, account management, or B2B customer-facing roles
Strong interpersonal and communication skills; ability to build trust quickly and enjoy problem-solving with customers
Ability to thrive in a fast-paced startup environment; organized and comfortable managing many moving parts
Experience with SMBs, marketplaces, or financial products is a plus but not required
A builder mindset: excited to create playbooks, not just follow them

Responsibilities

Own the end-to-end success of customers, from onboarding through ongoing relationship management
Manage a portfolio of customers, helping improve adoption, usage, and retention; proactively identify opportunities and risks within the portfolio
Work hand-in-hand with the credit team to facilitate underwriting and risk review/monitoring, balancing customer experience and support for a robust risk process
Act as the primary contact for customer needs, questions, and escalations from the support team
Partner closely with Sales, Product, and Risk to ensure customer needs are met and feedback is integrated into the roadmap
Develop playbooks and scalable processes for customer support and success
Tend to operational details related to servicing customers and drive associated process improvements
Analyze customer behavior and provide insights that inform go-to-market strategy

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementB2BOnboardingRelationship ManagementAdoptionRetentionCredit UnderwritingRisk MonitoringEscalation HandlingProcess ImprovementCustomer Analytics

Questions & Answers

Common questions about this position

What is the work location or arrangement for this role?

The position is hybrid.

What experience is required for the Customer Success Manager role?

Candidates need 3–6 years of experience in customer success, account management, or B2B customer-facing roles.

What key skills are needed for this position?

Strong interpersonal and communication skills, ability to thrive in a fast-paced startup environment, and a builder mindset to create playbooks are essential.

What is the company culture like at Slope?

Slope has a collaborative, driven, and high-impact team culture.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has 3–6 years in customer-facing roles, strong communication skills, thrives in fast-paced environments, and has a builder mindset to create processes.

Slope

Provides B2B Buy Now, Pay Later solutions

About Slope

Slope provides Buy Now, Pay Later (BNPL) solutions designed for business-to-business (B2B) transactions, specifically targeting small to medium-sized enterprises (SMEs). Their service allows these businesses to manage their working capital more effectively by offering flexible payment options. When a transaction occurs, Slope charges a 6% merchant fee and pays the merchant immediately after goods are shipped or services are delivered. This process removes the risk of bad debt and the burden of payment collections from the seller, enabling them to concentrate on growth. Slope differentiates itself from competitors by focusing exclusively on B2B transactions, simplifying access to capital for growing businesses and alleviating the financial pressures associated with traditional credit management.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$91.9MTotal Funding

EARLY_VCCompany Stage

Fintech, Financial ServicesIndustries

11-50Employees