[Remote] Customer Success Manager (Enterprise, Priority Services) at Instructure

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's Degree
4+ years Account Management experience
Exceptional communication skills (written and verbal)
Capacity to set expectations and manage issues to completion
Multitasking and prioritization skills
Team mentality
Customer-facing background within the software industry
Problem-solving and solution-seeking abilities
LMS experience (preferred)
Experience in sales or tech related sales (preferred)
Experience selling software products and services
Demonstrated ability to learn complex enterprise software solutions
Working knowledge of Salesforce or similar CRM

Responsibilities

Manage customer relationships
Increase market share from existing accounts and new business opportunities
Act as liaison between customer and Instructure
Retain accounts
Grow accounts
Increase market presence of Instructure
Position Instructure to capture additional market share through a solutions-oriented approach
Consistently meet/exceed sales quotas

Skills

Instructure

Education technology for teaching and learning

About Instructure

Instructure focuses on enhancing the educational experience for teachers and students through its technology solutions. The main product, Canvas, is a learning management system (LMS) that enables educators to create, manage, and deliver course content effectively. This platform supports various educational institutions, including K-12 schools, universities, and corporate training programs, by providing a user-friendly interface for both instructors and learners. Unlike many competitors, Instructure operates on a subscription model, allowing institutions to access its services and tools for a fee. The goal of Instructure is to empower educators and improve student outcomes by providing effective teaching tools and resources, serving over 30 million users in more than 6,000 organizations globally.

Cottonwood Heights, UtahHeadquarters

2008Year Founded

$86.7MTotal Funding

IPOCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Lifestyle Spending Account

Motivosity - employee recognition program

Risks

Algorithmic bias in AI systems could harm Instructure's reputation and user trust.

KKR's acquisition may lead to strategic shifts disrupting current operations.

Intensifying competition in EdTech could challenge Instructure's market position.

Differentiation

Instructure's Canvas platform is a leading learning management system in the EdTech market.

The company supports over 30 million users across more than 6,000 organizations globally.

Instructure's acquisition of Concentric Sky enhances its digital credentialing capabilities.

Upsides

Increased demand for hybrid learning solutions boosts Instructure's market potential.

Growing interest in micro-credentials aligns with Instructure's recent strategic acquisitions.

Expansion in emerging markets offers Instructure opportunities to increase its global footprint.

Land your dream remote job 3x faster with AI

Try Jobo Free