[Remote] Customer Success Manager (Enterprise, Priority Services) at Instructure

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Higher Education, SoftwareIndustries

Requirements

Bachelor's Degree (preferred, in any related field)
Minimum of 4+ years Account Management experience
Exceptional communication skills (written and verbal)
Capacity to set correct expectations and manage issues to completion
Ability to multitask and prioritize tasks in a changing environment
Strong team mentality, utilizing internal and external resources strategically
Customer facing background within the software industry
Demonstrated ability to solve problems and seek solutions
LMS experience preferred
Hard-working, self-motivated, willing to achieve excellence
Creative and assertive communication skills
Open to feedback and development
Experience in sales or tech related sales preferred
Consistently meet/exceed sales quotas within specified time frames
Experience selling software products and services
Demonstrated ability to learn complex enterprise software solutions and use that knowledge to sell to academic institutions
Working knowledge of Salesforce or similar CRM

Responsibilities

Manage customer relationships
Increase market share from existing account base and new business-to-business opportunities
Act as liaison between customer and Instructure
Participate in efforts to retain accounts
Help grow accounts
Increase the market presence of Instructure
Manage existing accounts and position Instructure to capture additional market share through a solutions-oriented approach
Provide exceptional customer service to maintain strong relationships with higher education clients who have implemented Canvas

Skills

Key technologies and capabilities for this role

Account ManagementCustomer Relationship ManagementCommunication SkillsProblem SolvingMultitaskingLMSCanvasHigher Education

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager role?

The salary range is $73,355 - $80,000 a year, with flexibility based on experience, skills, and market factors. This role also includes a 25% variable commission structure.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this Customer Success Manager role?

Requires a Bachelor's Degree with a minimum of 4+ years Account Management experience, exceptional communication skills both written and verbal, customer facing background within the software industry, and working knowledge of Salesforce or similar CRM. LMS experience and sales experience are preferred.

What is the company culture like at Instructure?

Instructure believes in the power of people to grow and succeed, hiring smart, creative, passionate people and giving them opportunities to create awesome products. They emphasize a hard-working, self-motivated team mentality, diversity for better ideas and outcomes, and being open to feedback and development.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates have 4+ years of account management experience, exceptional communication skills, a customer-facing background in software, and the ability to manage relationships, increase market share, and consistently meet sales quotas.

Instructure

Education technology for teaching and learning

About Instructure

Instructure focuses on enhancing the educational experience for teachers and students through its technology solutions. The main product, Canvas, is a learning management system (LMS) that enables educators to create, manage, and deliver course content effectively. This platform supports various educational institutions, including K-12 schools, universities, and corporate training programs, by providing a user-friendly interface for both instructors and learners. Unlike many competitors, Instructure operates on a subscription model, allowing institutions to access its services and tools for a fee. The goal of Instructure is to empower educators and improve student outcomes by providing effective teaching tools and resources, serving over 30 million users in more than 6,000 organizations globally.

Cottonwood Heights, UtahHeadquarters

2008Year Founded

$86.7MTotal Funding

IPOCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Lifestyle Spending Account

Motivosity - employee recognition program

Risks

Algorithmic bias in AI systems could harm Instructure's reputation and user trust.

KKR's acquisition may lead to strategic shifts disrupting current operations.

Intensifying competition in EdTech could challenge Instructure's market position.

Differentiation

Instructure's Canvas platform is a leading learning management system in the EdTech market.

The company supports over 30 million users across more than 6,000 organizations globally.

Instructure's acquisition of Concentric Sky enhances its digital credentialing capabilities.

Upsides

Increased demand for hybrid learning solutions boosts Instructure's market potential.

Growing interest in micro-credentials aligns with Instructure's recent strategic acquisitions.

Expansion in emerging markets offers Instructure opportunities to increase its global footprint.

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