Founding Customer Success Lead
BraceSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Customer Success Manager position remote?
Yes, this is a fully remote position.
What is the salary for the Customer Success Manager role?
This information is not specified in the job description.
What skills or experience are required for this role?
This information is not specified in the job description.
What is the company culture like at Pocus?
The Pocus team consists of humble overachievers who move quickly (called 'shiperate'), own their work, give customers superpowers, create magic for the team, and have a ton of fun.
What makes a strong candidate for this Customer Success Manager position?
As a founding member of the CS team at a fast-growing company, strong candidates will thrive in a high-velocity environment, enjoy consultative customer work, and contribute to building processes with outsized impact.
Pocus
Revenue data platform for GTM teams
About Pocus
Pocus offers a Revenue Data Platform that provides businesses with insights into customer and product usage data, specifically for go-to-market (GTM) teams like sales and marketing. The platform allows these teams to analyze data without needing developers, helping them identify revenue opportunities and manage customer churn effectively. Pocus differentiates itself by providing a centralized system that keeps all tools synchronized, making it easier for teams to work together. The goal of Pocus is to empower businesses to accelerate revenue through actionable data insights and improved customer relationships.
San Francisco, CaliforniaHeadquarters
2021Year Founded
$22.4MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
11-50Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Home Office Stipend
Risks
Emerging competitors like Correlated and Endgame threaten Pocus's market share.
Data privacy regulations may increase Pocus's operational costs.
Economic downturns could reduce client spending on Pocus's platform.
Differentiation
Pocus offers a no-code platform for non-technical teams to manage data independently.
It provides a 360-degree view of product usage for go-to-market teams.
Pocus democratizes data access, bridging gaps between technical and non-technical teams.
Upsides
Increased demand for no-code platforms aligns with Pocus's offerings.
The rise of product-led growth strategies boosts demand for Pocus's insights.
Remote work trends increase the need for Pocus's digital unification tools.
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