Customer Success Manager

New York, New York, United States

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$60,000 – $80,000Compensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, AI & Machine LearningIndustries

Requirements

Candidates should have experience in customer success or a related field, with a strong ability to engage with customers at all levels. Excellent communication and interpersonal skills are essential, along with a passion for helping customers drive value from their products. A consultative approach to problem-solving and a track record of building relationships with stakeholders is required.

Responsibilities

The Customer Success Manager will serve as a founding member of the Customer Success team, guiding customers through their journey towards go-to-market excellence. They will create tangible impacts for customers by understanding their needs and driving value from the product. Additionally, the manager will collaborate with co-founders and the Head of Product to shape the product roadmap based on customer feedback and insights.

Skills

Customer Success

Consultative Selling

Account Management

GTM

Sales Strategy

Pipeline Management

Customer Journey

Pocus

Revenue data platform for GTM teams

About Pocus

Pocus offers a Revenue Data Platform that provides businesses with insights into customer and product usage data, specifically for go-to-market (GTM) teams like sales and marketing. The platform allows these teams to analyze data without needing developers, helping them identify revenue opportunities and manage customer churn effectively. Pocus differentiates itself by providing a centralized system that keeps all tools synchronized, making it easier for teams to work together. The goal of Pocus is to empower businesses to accelerate revenue through actionable data insights and improved customer relationships.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$22.4MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Customer Success Manager

Requirements

Responsibilities

Skills

Pocus

About Pocus

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Home Office Stipend

Risks

Emerging competitors like Correlated and Endgame threaten Pocus's market share.

Data privacy regulations may increase Pocus's operational costs.

Economic downturns could reduce client spending on Pocus's platform.

Differentiation

Pocus offers a no-code platform for non-technical teams to manage data independently.

It provides a 360-degree view of product usage for go-to-market teams.

Pocus democratizes data access, bridging gaps between technical and non-technical teams.

Upsides

Increased demand for no-code platforms aligns with Pocus's offerings.

The rise of product-led growth strategies boosts demand for Pocus's insights.

Remote work trends increase the need for Pocus's digital unification tools.