[Remote] Customer Onboarding Specialist at Jobber

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home Services, SaaSIndustries

Requirements

Strong communication skills to actively listen to users' needs and drive the value of features, workflows, and Jobber usage
Patient and reliable, especially when things do not go as expected
Performance driven with an achievement mindset, bias for action, and eagerness to take initiative
Customer driven, focused on building strong relationships and delivering customer-focused solutions
Product expertise to set customers up for success from day one
Expertise in stakeholder management and navigating intricate relationships
Ability to consult on Jobber features and integrations

Responsibilities

Manage a portfolio of home service businesses, providing expert guidance as a trusted advisor throughout onboarding
Remove technical barriers, streamline digital payments, and guide Service Providers through onboarding processes
Foster close collaboration with cross-functional teams including R&D, Engineering, Sales, and Customer Success
Create strategies to ensure Service Providers (SPs) feel fully supported and understand available features
Recommend and implement tailored solutions to drive business growth within the first 90 days
Leverage scalable tactics to fuel customer growth on the Jobber platform

Skills

Customer Onboarding

Customer Success

Communication

Collaboration

SaaS

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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