LeafLink

Customer Success Manager

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Cannabis, Fintech, B2B PlatformIndustries

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors, and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $5 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’; one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare; one of Built In NYC's 'Best Places to Work in 2021'; 2024 Fast Company’s Best WorkPlaces for Innovators for Banking, Finance, and Fintech category; 2024 Green Market Report Award for Best Fintech in cannabis - and we're just getting started!

The Role

LeafLink seeks a Customer Success Manager to join our growing team. You will work directly with our top customers on both the Brand and Retail side to guide our customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for an experienced Customer Success Manager who has a consultative approach to customer engagement and is also able to understand and deliver tailored resolutions based on their customers’ needs. You will work with a cross-functional Go-To Market Pod to not only push customer engagement with LeafLink’s platform but also to contribute to LeafLink’s overall success. You will also work closely with our Support team, partnering to manage various requests across accounts within your market. As the internal voice of the customer, you will collect and share feedback with internal stakeholders, helping to shape the future strategy of LeafLink’s marketplace. You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen.

This role is highly collaborative. You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, is an excellent communicator, and can juggle many tasks and deadlines.

Responsibilities

  • Serve as the key Customer Success Management team member on your book of business, working together with Account Managers and Client Partners, and other solution line specialists to grow the customer’s adoption and loyalty across all aspects of the LeafLink platform
  • Be a trusted LeafLink partner to your book of business and help customers become successful by demonstrating the opportunities available through LeafLink’s marketplace & financial service solutions
  • Make recommendations and assist customers in your book of business with best practices and solutions on the LeafLink platform
  • Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as priority
  • Constantly strive to expand your customers’ LeafLink usage and adoption of their financial services and platform through thoughtful outreach, training, customer check-ins, and meetings
  • Proficient in upselling by effectively identifying and capitalizing on opportunities to offer additional services to brands and retailers, resulting in increased revenue and enhanced customer satisfaction through a consultative, relationship-driven approach
  • Develop and manage multi-layer relationships with the cannabis industry’s largest brands and retailers

Position Overview

  • Salary:
  • Location Type:
  • Job Type:

Skills

Customer Engagement
Account Management
Consultative Selling
Relationship Building
Problem-Solving
Cross-Functional Collaboration

LeafLink

Wholesale platform for cannabis commerce

About LeafLink

LeafLink operates as a wholesale platform in the cannabis industry, connecting retailers, brands, and distributors. It provides e-commerce tools that facilitate efficient order management, allowing businesses to send and receive orders seamlessly. The platform features user-friendly dashboards for tracking order status and includes messaging tools to enhance communication among users. LeafLink serves a diverse clientele, offering brands and distributors access to a network of licensed retailers along with order management and reporting tools, while retailers can shop from multiple brands in one place at no cost. With a significant market presence, managing over 52% of US wholesale cannabis and supporting more than 12,000 companies, LeafLink helps businesses manage over $4.5 billion in orders each year. The company's goal is to optimize the cannabis supply chain and provide resources that promote understanding and growth within the industry.

New York City, New YorkHeadquarters
2016Year Founded
$222.8MTotal Funding
SERIES_DCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Comprehensive health coverage
401k plan
Company equity
Team outings + events
Flexible PTO + holidays
Employee volunteer days

Risks

Integration challenges from Leaf Trade acquisition may disrupt service continuity.
Regulatory scrutiny on Payment on Sell Through could impact financial service offerings.
Dama Financial acquisition exposes LeafLink to increased cannabis banking regulatory risks.

Differentiation

LeafLink connects over 12,000 cannabis businesses with streamlined e-commerce and CRM tools.
The platform manages 52% of US wholesale cannabis, showcasing its industry dominance.
LeafLink offers unique financial solutions, including Payment on Sell Through and integrated banking.

Upsides

Acquisition of Leaf Trade enhances LeafLink's marketplace offerings and technology tools.
Partnership with NYCRA strengthens LeafLink's position in the New York cannabis market.
LeafLink's fintech solutions address cannabis industry's banking challenges, driving growth.

Land your dream remote job 3x faster with AI