LeafLink

Customer Success Manager

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Cannabis, Fintech, B2B PlatformIndustries

Requirements

The ideal candidate should possess experience in customer success management, demonstrating a consultative approach to customer engagement and the ability to understand and deliver tailored resolutions based on customer needs. They should also be comfortable with change, enjoy a fast pace, be an excellent communicator, and able to juggle multiple tasks and deadlines.

Responsibilities

As a Customer Success Manager, you will serve as the key team member for your book of business, working with Account Managers and Client Partners to guide customers’ success on the LeafLink platform and financial service solutions. You will provide strategic guidance, collect and share customer feedback, and contribute to LeafLink’s overall strategy. Additionally, you will proactively expand customer usage, make recommendations, assist with best practices, and take accountability for customer satisfaction and value derived from the LeafLink platform, while also identifying and capitalizing on opportunities to offer additional services and upselling to drive revenue and customer satisfaction.

Skills

Customer Engagement
Account Management
Consultative Selling
Relationship Building
Problem-Solving
Cross-Functional Collaboration

LeafLink

Wholesale platform for cannabis commerce

About LeafLink

LeafLink operates as a wholesale platform in the cannabis industry, connecting retailers, brands, and distributors. It provides e-commerce tools that facilitate efficient order management, allowing businesses to send and receive orders seamlessly. The platform features user-friendly dashboards for tracking order status and includes messaging tools to enhance communication among users. LeafLink serves a diverse clientele, offering brands and distributors access to a network of licensed retailers along with order management and reporting tools, while retailers can shop from multiple brands in one place at no cost. With a significant market presence, managing over 52% of US wholesale cannabis and supporting more than 12,000 companies, LeafLink helps businesses manage over $4.5 billion in orders each year. The company's goal is to optimize the cannabis supply chain and provide resources that promote understanding and growth within the industry.

Key Metrics

New York City, New YorkHeadquarters
2016Year Founded
$222.8MTotal Funding
SERIES_DCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Comprehensive health coverage
401k plan
Company equity
Team outings + events
Flexible PTO + holidays
Employee volunteer days

Risks

Integration challenges from Leaf Trade acquisition may disrupt service continuity.
Regulatory scrutiny on Payment on Sell Through could impact financial service offerings.
Dama Financial acquisition exposes LeafLink to increased cannabis banking regulatory risks.

Differentiation

LeafLink connects over 12,000 cannabis businesses with streamlined e-commerce and CRM tools.
The platform manages 52% of US wholesale cannabis, showcasing its industry dominance.
LeafLink offers unique financial solutions, including Payment on Sell Through and integrated banking.

Upsides

Acquisition of Leaf Trade enhances LeafLink's marketplace offerings and technology tools.
Partnership with NYCRA strengthens LeafLink's position in the New York cannabis market.
LeafLink's fintech solutions address cannabis industry's banking challenges, driving growth.

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