[Remote] Customer Success Manager at LeafLink

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Cannabis, Fintech, B2B PlatformIndustries

Skills

Key technologies and capabilities for this role

Customer EngagementAccount ManagementConsultative SellingRelationship BuildingProblem-SolvingCross-Functional Collaboration

Questions & Answers

Common questions about this position

What is the salary or compensation for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Success Manager role?

The role requires a consultative approach to customer engagement, ability to deliver tailored resolutions based on customer needs, proactive self-starter attitude, comfort with change, excellent communication skills, and ability to juggle multiple tasks and deadlines.

What is the company culture like at LeafLink?

LeafLink has a highly collaborative, fast-paced environment that values proactive self-starters comfortable with change, with a growing team focused on innovation in the cannabis industry.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates are experienced Customer Success Managers who are proactive self-starters, excellent communicators comfortable with a fast pace and change, with a consultative approach and ability to work collaboratively in cross-functional teams.

LeafLink

Wholesale platform for cannabis commerce

About LeafLink

LeafLink operates as a wholesale platform in the cannabis industry, connecting retailers, brands, and distributors. It provides e-commerce tools that facilitate efficient order management, allowing businesses to send and receive orders seamlessly. The platform features user-friendly dashboards for tracking order status and includes messaging tools to enhance communication among users. LeafLink serves a diverse clientele, offering brands and distributors access to a network of licensed retailers along with order management and reporting tools, while retailers can shop from multiple brands in one place at no cost. With a significant market presence, managing over 52% of US wholesale cannabis and supporting more than 12,000 companies, LeafLink helps businesses manage over $4.5 billion in orders each year. The company's goal is to optimize the cannabis supply chain and provide resources that promote understanding and growth within the industry.

New York City, New YorkHeadquarters

2016Year Founded

$222.8MTotal Funding

SERIES_DCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Comprehensive health coverage

401k plan

Company equity

Team outings + events

Flexible PTO + holidays

Employee volunteer days

Risks

Integration challenges from Leaf Trade acquisition may disrupt service continuity.

Regulatory scrutiny on Payment on Sell Through could impact financial service offerings.

Dama Financial acquisition exposes LeafLink to increased cannabis banking regulatory risks.

Differentiation

LeafLink connects over 12,000 cannabis businesses with streamlined e-commerce and CRM tools.

The platform manages 52% of US wholesale cannabis, showcasing its industry dominance.

LeafLink offers unique financial solutions, including Payment on Sell Through and integrated banking.

Upsides

Acquisition of Leaf Trade enhances LeafLink's marketplace offerings and technology tools.

Partnership with NYCRA strengthens LeafLink's position in the New York cannabis market.

LeafLink's fintech solutions address cannabis industry's banking challenges, driving growth.

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