Customer Success Manager
Flatfile- Full Time
- Junior (1 to 2 years)
The ideal candidate should possess experience in customer success management, demonstrating a consultative approach to customer engagement and the ability to understand and deliver tailored resolutions based on customer needs. They should also be comfortable with change, enjoy a fast pace, be an excellent communicator, and able to juggle multiple tasks and deadlines.
As a Customer Success Manager, you will serve as the key team member for your book of business, working with Account Managers and Client Partners to guide customers’ success on the LeafLink platform and financial service solutions. You will provide strategic guidance, collect and share customer feedback, and contribute to LeafLink’s overall strategy. Additionally, you will proactively expand customer usage, make recommendations, assist with best practices, and take accountability for customer satisfaction and value derived from the LeafLink platform, while also identifying and capitalizing on opportunities to offer additional services and upselling to drive revenue and customer satisfaction.
Wholesale platform for cannabis commerce
LeafLink operates as a wholesale platform in the cannabis industry, connecting retailers, brands, and distributors. It provides e-commerce tools that facilitate efficient order management, allowing businesses to send and receive orders seamlessly. The platform features user-friendly dashboards for tracking order status and includes messaging tools to enhance communication among users. LeafLink serves a diverse clientele, offering brands and distributors access to a network of licensed retailers along with order management and reporting tools, while retailers can shop from multiple brands in one place at no cost. With a significant market presence, managing over 52% of US wholesale cannabis and supporting more than 12,000 companies, LeafLink helps businesses manage over $4.5 billion in orders each year. The company's goal is to optimize the cannabis supply chain and provide resources that promote understanding and growth within the industry.