Customer Success Manager at StackAV

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, SaaS, Enterprise SoftwareIndustries

Requirements

Experience or ability to take full ownership of the customer success cycle, including sales support, implementation, and renewals for mid-market and enterprise tech businesses (300-5,000 employees)
Capability to understand client needs, provide consultative insights, and build long-lasting relationships
Skills to drive net retention, own renewals, and achieve NRR expansion
Ability to become a product expert, implement the product effectively, and handle customer inquiries confidently
Experience collaborating cross-functionally with product and engineering teams to translate feedback into improvements
Networking skills to build relationships with CFOs and finance leaders and represent the company at industry events
Capacity to manage high-impact customers or contribute to building future CS teams

Responsibilities

Drive customer delight by owning the full customer success cycle, including sales support, implementation, and renewals, for mid-market and enterprise tech businesses (300-5,000 employees)
Provide consultative support by understanding client needs, offering insights, and building long-lasting relationships
Drive net retention by owning renewals and NRR expansion for your customer portfolio
Achieve product mastery to implement the product with customers and handle inquiries confidently
Collaborate cross-functionally with product and engineering teams to translate customer feedback into product improvements
Expand the network by building relationships with CFOs and finance leaders and representing Stacks at industry events
Deliver strategic impact by managing high-impact customers or contributing to building future CS teams

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient ImplementationRenewalsNet RetentionProduct ExpertiseCross-functional CollaborationRelationship BuildingFinance InsightsEnterprise Sales

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager position?

This information is not specified in the job description.

Is this Customer Success Manager role remote or hybrid?

The position is hybrid and based in Amsterdam, Netherlands.

What skills are required for the Customer Success Manager role?

This information is not specified in the job description.

What is the company culture like at Stacks?

Stacks is transforming the monthly close process for enterprises using AI, backed by leading VCs and executives from Stripe, Plaid, and OpenAI, with a focus on customer success in a collaborative environment.

What makes a strong candidate for this Customer Success Manager position?

This information is not specified in the job description.

StackAV

Develops autonomous systems for trucking industry

About StackAV

StackAV develops and implements autonomous systems specifically for the trucking industry. Their products focus on improving safety, reliability, and efficiency in supply chain operations. These systems work by utilizing advanced robotics and technology to automate various aspects of trucking, which helps businesses streamline their operations and enhance delivery processes. Unlike other companies in the autonomous vehicle sector, StackAV tailors its solutions to meet the specific needs of trucking companies and logistics firms, ensuring that their technology directly addresses industry challenges. The goal of StackAV is to create a safer and more efficient transportation ecosystem that benefits both businesses and end users.

Pittsburgh, PennsylvaniaHeadquarters

2023Year Founded

$972.7MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Risks

Competition from Waymo and Tesla challenges Stack AV's market position.

Regulatory hurdles could delay Stack AV's deployment plans across different states.

Reliance on SoftBank for funding poses financial risks if investor priorities change.

Differentiation

Stack AV integrates AI, robotics, and cloud tech for advanced autonomous trucking solutions.

The company focuses on safety, reliability, and efficiency in the trucking industry.

Stack AV's founders have a strong background from their previous venture, Argo AI.

Upsides

Stack AV secured $1 billion in funding from SoftBank, boosting its growth potential.

Joining AVIA enhances Stack AV's industry influence and collaboration opportunities.

The use of AI-driven predictive maintenance improves fleet reliability and reduces downtime.

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