Customer Success Executive at InMobi

Jakarta, JABODETABEK, Indonesia

InMobi Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, TelecommunicationsIndustries

Requirements

  • Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or a related field; or equivalent practical experience
  • Minimum 5 years’ experience in B2B enterprise account management, customer success, consultancy, or professional services
  • Proven track record in customer retention, account growth, and managing complex client relationships
  • Skilled in presenting to and negotiating with C-level executives
  • Strong analytical, organizational, and problem-solving skills
  • Excellent networking and communication skills in English (verbal and written)
  • Experience in the SaaS industry preferred
  • Self-driven and effective both independently and in teams

Responsibilities

  • Own and manage a portfolio of enterprise clients, fostering long-term customer satisfaction and loyalty
  • Drive account retention and growth through proactive engagement, upselling, and cross-selling strategies
  • Serve as a trusted advisor to clients—presenting to, and negotiating with, C-level stakeholders
  • Analyze client needs, identify pain points, and craft solutions that maximize business value
  • Guide customers through every touchpoint of their journey, ensuring seamless onboarding, adoption, and ongoing success
  • Track and report customer metrics, satisfaction, and account health, providing actionable insights and solutions
  • Collaborate with internal teams to implement solutions, resolve issues, and champion the voice of the customer

Skills

Account Management
Customer Retention
Upselling
Cross-selling
Stakeholder Engagement
C-level Negotiation
Client Onboarding
Adoption Management
Customer Metrics
Cross-functional Collaboration

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters
2007Year Founded
$214.6MTotal Funding
DEBTCompany Stage
Consumer Software, Education, EntertainmentIndustries
11-50Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Flexible Work Hours
Wellness Program
Free Lunch
Pet Insurance
Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.
Potential over-reliance on debt financing could impact financial stability.
Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.
The company provides advanced analytics and optimization tools to improve ad performance.
InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.
The company is recognized as a 'Strong Performer' in the sell-side platform market.
InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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