Customer Success Engineer- Southeast

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, IT Services, CybersecurityIndustries

Requirements

The ideal candidate will have a minimum of 5 years of experience in a related function with direct customer advocacy and engagement in post-sales roles, demonstrating a passion for customer success, an engineering-first approach, and empathy for customer outcomes. Proven experience working with large, complex enterprises and developing relationships in a high-growth environment is essential, along with a strong track record as an engineer. A deep understanding of Observability, Logs, Metrics, IT Operations, and Security, including managing data pipelines through their entire lifecycle, is required. The candidate must possess excellent communication and relationship management skills, be a quick learner with strong engineering and problem-solving abilities, and have experience working remotely. Willingness to travel up to 25% and residing in the Southeast region of the United States is also necessary.

Responsibilities

The Customer Success Engineer will act as a trusted, strategic, and technical advisor to customers, guiding them through the entire Customer Success lifecycle from onboarding to expansion. They will serve as the expert on Cribl products, assisting customers in building their observability platforms and establishing relationships with stakeholders and senior management to drive success plans and KPIs. The role involves leveraging engineering prowess and observability acumen to drive product adoption, develop new use cases related to data management, and keep customers informed about initiatives, troubleshooting, and training opportunities. This position requires effective communication and collaboration with internal teams, acting as the voice of the customer, and occasionally performing duties outside standard working hours due to the remote-first nature of the company.

Skills

Customer Success

Technical Advisory

Observability Platforms

Data Engineering

Troubleshooting

Relationship Management

Strategic Planning

Product Expertise

Cribl

Data observability solutions for tech businesses

About Cribl

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$576.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees