Manager, Foundation Observability Architects | EST USA | Remote at Grafana Labs

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Information Technology, Open SourceIndustries

Requirements

The role requires experience in building and managing high-performing technical teams, acting as a player/coach, and driving customer retention and expansion. Candidates should possess deep technical expertise and customer lifecycle specialization within the observability space, with a focus on Grafana Labs' Foundation segment. Experience in developing programmatic, data-driven approaches for customer activation, consumption, and retention at scale is essential.

Responsibilities

The Manager, Foundation Observability Architects will be responsible for building and leading a team of Observability Architects, focusing on customer onboarding, adoption, and expansion for Grafana Labs' scaled customer segment. This includes designing and implementing one-to-many enablement programs, working with the team to create various enablement materials, and serving as the primary technical contact for customers while also representing customer needs to product and engineering teams.

Skills

Observability

Architecture

Customer Solutions

Team Management

Open Source

Grafana

Metrics

Logs

Traces

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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