Principal Observability Engineer, Remote
ExpediaFull Time
Expert & Leadership (9+ years)
The role requires experience in building and managing high-performing technical teams, acting as a player/coach, and driving customer retention and expansion. Candidates should possess deep technical expertise and customer lifecycle specialization within the observability space, with a focus on Grafana Labs' Foundation segment. Experience in developing programmatic, data-driven approaches for customer activation, consumption, and retention at scale is essential.
The Manager, Foundation Observability Architects will be responsible for building and leading a team of Observability Architects, focusing on customer onboarding, adoption, and expansion for Grafana Labs' scaled customer segment. This includes designing and implementing one-to-many enablement programs, working with the team to create various enablement materials, and serving as the primary technical contact for customers while also representing customer needs to product and engineering teams.
Observability and monitoring solutions provider
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.