Customer Success Engineer (CSE)

Cribl does things differently. We are a serious company that doesn’t take itself too seriously, looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company, we believe in empowering our employees to do their best work, wherever they are. Join the herd and unlock your opportunity as a Customer Success Engineer (CSE), a critical role in helping the biggest names in demanding industries solve their most pressing data needs with Cribl.

Why You’ll Love This Role

The CSE acts as a trusted advisor for customers, guiding them to achieve their desired outcomes and maximize value with Cribl solutions. This highly technical role requires coordinating and strategizing across multiple functions to enable customers to realize continuous value. The CSE will engage with various technical and management levels within customer organizations, demonstrating Cribl's value in business discussions with company executives.

As An Active Member Of Our Team, You Will…

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics.
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data.
• Be a clear, effective communicator and collaborator, working cross-functionally with Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer.
• Ensure customers are healthy in their journey with Cribl, realizing value from their purchase and continuing to grow as a customer.
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization.
• Perform duties outside standard working hours occasionally, as required by our remote-first, multi-timezone operations.

If You’ve Got It - We Want It

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales, demonstrating a passion for customer success and empathy for customer outcomes and value.
• A customer-first mindset with excellent communication and relationship management skills, capable of managing customer expectations through empathy and active listening.
• Proven track record and experience working with large, complex enterprises and developing relationships in a high-growth environment.
• Experience with Observability, Logs, Metrics, IT Operations, and Security, with a deep understanding of managing data pipelines through the entire data lifecycle.
• Proven ability to drive continuous product value by developing new use cases related to reducing, reusing, enriching, and routing data to achieve customer outcomes.
• Quick learner with strong technical and problem-solving skills.
• Experience with administration of Data Engineering platforms (e.g., Splunk, Elastic, Datadog, Snowflake).
• Solid technical understanding of managing customers through Customer Success Platforms such as Gainsight or PlanHat.
• Working knowledge of major cloud providers (AWS, Azure, GCP).
• Enjoys talking to customers and solving problems.
• Experience working remotely.
• Fluent speaking and writing skills in English.
• Willingness to travel as needed (up to 25%).
• Must reside in Singapore.

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