Sr. Observability Engineer

The Senior Observability Engineer will design, administer, and support observability solutions providing visibility into customer environments across cloud, hybrid, and on-premises platforms. Responsibilities include standardizing and maintaining observability configurations like dashboards and alert thresholds, defining and supporting SLAs, SLOs, and KPIs in collaboration with various support teams, and defining alerting, dashboards, and monitoring baselines during customer onboarding. The role involves continuously improving noise reduction, event correlation, and escalation processes, participating in incident investigations using observability data for root cause analysis, and designing/configuring automated incident resolution activities. Ensuring observability solutions align with compliance and security requirements, configuring integration and optimization with ITSM platforms like ServiceNow, and assisting with client reporting are key duties. The engineer will also collaborate with senior engineers for issue escalation, develop and maintain technical knowledge base articles, and interact with clients, potentially working after hours or on weekends.