Customer Success Engineer, San Francisco

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, IT, SecurityIndustries

Requirements

Candidates must have a minimum of 5 years of experience in a related function with direct customer advocacy and engagement in post-sales roles, demonstrating a passion for customer success and an engineering-first approach. A customer-first mindset, strong communication, and relationship management skills are essential, along with proven experience working with large, complex enterprises in a high-growth environment. Experience with Observability, Logs, Metrics, IT Operations, and Security, including managing data pipelines through their lifecycle, is required. The role also requires strong engineering and problem-solving skills, a willingness to travel up to 15-20%, and residency in the San Francisco Bay Area. Experience with Data Engineering/Analytics platforms such as Splunk, Elastic, or Datadog is preferred.

Responsibilities

The Customer Success Engineer will act as a primary post-sales customer advocate, ensuring customer adoption and value realization through technical advisory. Responsibilities include establishing and maintaining relationships with stakeholders, driving enablement, adoption, and value plans, and identifying opportunities for Cribl. The role involves keeping abreast of customer needs, driving use case initiatives, troubleshooting, and advocating for training. Collaboration with Cribl's sales, marketing, product, experience, and engineering teams is crucial, serving as the voice of the customer. Additionally, the CSE will track customer metrics and information within the Cribl Customer Success Platform and mentor team members.

Skills

Customer Success

Technical Advisory

Onboarding

Troubleshooting

Adoption

Value Realization

Security

Data Management

Cribl

Data observability solutions for tech businesses

About Cribl

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$576.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees