Manager, Observability Architect | PST USA | Remote at Grafana Labs

The Manager of Observability Architects will build and lead a team of in-house solution experts to guide strategic customers through onboarding, adoption, and expansion, ensuring they unlock the full power of the Grafana platform. This role involves defining, building, and executing impactful customer lifecycle frameworks, and driving team performance with a servant-based leadership approach. Responsibilities include owning the planning, actions, and outcomes for the region, partnering with US Sales leadership on customer programs, marketing initiatives, and community events to drive adoption and expansion. The manager will develop programs and collateral to enable customers to achieve their goals with Grafana technologies, and assist with building/modifying critical SLA dashboards. Proactive communication with customers and internal teams to provide a feedback loop on products and the competitive landscape is also a key responsibility, along with enhancing documentation, writing blog posts, recording videos, and contributing to knowledge base articles.