Grafana Labs

Manager, Observability Architect | PST USA | Remote

United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Open-Source Software, Software Development, Cloud Computing, ObservabilityIndustries

Requirements

The ideal candidate will have experience in attracting, recruiting, ramping, and mentoring a team of Observability Architects from diverse backgrounds. A player/coach mentality is critical, balancing field responsibilities with team needs. Experience with customer lifecycle frameworks, retention, expansion, and executive sponsorship of key accounts is essential. The candidate should be a thought leader, capable of understanding and contributing to customer strategies for adopting Grafana technologies, and ensuring customer requirements are met through partnership with Product Management and Engineering. Experience in articulating the Grafana value proposition, vision, and strategy to customers is also required.

Responsibilities

The Manager of Observability Architects will build and lead a team of in-house solution experts to guide strategic customers through onboarding, adoption, and expansion, ensuring they unlock the full power of the Grafana platform. This role involves defining, building, and executing impactful customer lifecycle frameworks, and driving team performance with a servant-based leadership approach. Responsibilities include owning the planning, actions, and outcomes for the region, partnering with US Sales leadership on customer programs, marketing initiatives, and community events to drive adoption and expansion. The manager will develop programs and collateral to enable customers to achieve their goals with Grafana technologies, and assist with building/modifying critical SLA dashboards. Proactive communication with customers and internal teams to provide a feedback loop on products and the competitive landscape is also a key responsibility, along with enhancing documentation, writing blog posts, recording videos, and contributing to knowledge base articles.

Skills

Observability
Architecture
Customer Success
Onboarding
Adoption
Expansion
Grafana
Metrics
Logs
Traces
Recruiting
Mentoring
Team Leadership

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
Health coverage
4% contribution match on our 401(k)
$1,500 learning and development stipend
Udemy subscription
Complimentary subscription to Headspace
Discounts on a wide variety of services, including entertainment, food, and fitness.
Remote Work Option
Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.
Recent critical security vulnerabilities could affect customer trust and adoption.
Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.
The company provides both self-managed and fully managed observability solutions for diverse needs.
Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.
The company surpassed $250M in annual recurring revenue with over 5,000 customers.
Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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