Staff Observability Engineer
GroqFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
The ideal candidate will have experience in attracting, recruiting, ramping, and mentoring a team of Observability Architects from diverse backgrounds. A player/coach mentality is critical, balancing field responsibilities with team needs. Experience with customer lifecycle frameworks, retention, expansion, and executive sponsorship of key accounts is essential. The candidate should be a thought leader, capable of understanding and contributing to customer strategies for adopting Grafana technologies, and ensuring customer requirements are met through partnership with Product Management and Engineering. Experience in articulating the Grafana value proposition, vision, and strategy to customers is also required.
The Manager of Observability Architects will build and lead a team of in-house solution experts to guide strategic customers through onboarding, adoption, and expansion, ensuring they unlock the full power of the Grafana platform. This role involves defining, building, and executing impactful customer lifecycle frameworks, and driving team performance with a servant-based leadership approach. Responsibilities include owning the planning, actions, and outcomes for the region, partnering with US Sales leadership on customer programs, marketing initiatives, and community events to drive adoption and expansion. The manager will develop programs and collateral to enable customers to achieve their goals with Grafana technologies, and assist with building/modifying critical SLA dashboards. Proactive communication with customers and internal teams to provide a feedback loop on products and the competitive landscape is also a key responsibility, along with enhancing documentation, writing blog posts, recording videos, and contributing to knowledge base articles.
Observability and monitoring solutions provider
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.