Customer Success Engineer at OneTrust

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Privacy, GRC, Security, TechnologyIndustries

Requirements

Prior experience as a OneTrust Implementation Consultant or Support Engineer, or in a customer-facing role involving direct OneTrust platform usage
For candidates without OneTrust experience: expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly
Experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting
Familiarity with cloud-based software platforms and enterprise SaaS workflows
Strong product troubleshooting and problem-solving skills
Excellent written and verbal communication, with the ability to simplify complex topics
Customer-first mindset with high emotional intelligence and empathy
Ability to multitask, prioritize, and manage time across multiple engagements
Comfortable collaborating cross-functionally with CSAs, Support, and Product teams

Responsibilities

Deliver 1:1 “Ask the Expert” sessions with customers focused on resolving issues, clarifying product behavior, and answering “how-to” questions across one or more OneTrust solution domains
Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently
Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers
Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication
Partner with CSAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes
Create and maintain scalable enablement assets (e.g., knowledgebase articles, blog posts, video tutorials) that reflect common patterns seen in customer engagements

Skills

Key technologies and capabilities for this role

Customer SuccessTroubleshootingProduct ConfigurationTechnical SupportKnowledge BaseContent CreationCommunicationHands-on GuidanceSaaS PlatformsData Governance

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Engineer position?

This information is not specified in the job description.

Is this Customer Success Engineer role remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Success Engineer role?

Key skills include product expertise, strong communication skills, a calm customer-first mindset, and the ability to stay professional under pressure. Prior experience as a OneTrust Implementation Consultant, Support Engineer, or in a customer-facing role with direct OneTrust platform usage is preferred; those without OneTrust experience need expertise in comparable platforms like GRC, privacy, data governance, or consent management.

What is the company culture like at OneTrust for this role?

OneTrust emphasizes a customer-first approach, collaboration between data and risk teams, and building trusted relationships through empathy and clear communication. The role supports scalable enablement and contributes to positive customer outcomes in a supportive team environment partnering with CSAs, Support, Product, and Enablement teams.

What makes a strong candidate for the Customer Success Engineer position?

Strong candidates have prior experience as a OneTrust Implementation Consultant or Support Engineer, or in customer-facing roles with OneTrust; those without it should show expertise in similar platforms like GRC or privacy tools. Demonstrating product knowledge, communication skills, and a calm demeanor under pressure, plus the ability to create enablement content, positions you well; it's also ideal for growing into strategic roles.

OneTrust

Data privacy and governance management platform

About OneTrust

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for ensuring compliance with various laws and regulations regarding data usage and customer privacy. OneTrust serves a wide range of businesses, from small companies to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically while maintaining compliance with legal standards.

Atlanta, GeorgiaHeadquarters

2016Year Founded

$1,089.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees