Customer Success Manager, US (EST)
InVisionSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Technology, HealthcareIndustries
Requirements
Candidates should possess a Bachelor's degree and demonstrate at least 3 years of experience in customer success, preferably within the healthcare technology industry, with a preference for prior experience in a similar role. Strong interpersonal and communication skills are required, along with the ability to travel at least 50% of the time.
Responsibilities
The Customer Success representative at Circadia Health will manage the entire customer lifecycle post-sales, including customer onboarding, implementation, training, and ongoing support to ensure customer satisfaction and retention. They will develop strong relationships with key leadership teams, create customer success strategies, and drive user adoption of the company's technology and services to ultimately improve patient outcomes and drive account growth.
Skills
Customer Relationship Management
Customer Success
Onboarding
Implementation
Training
Customer Retention
Healthcare Technology
AI
Predictive Clinical Analytics
Solutions-Oriented
Communication
Circadia Health
Health monitoring solutions for nursing facilities
About Circadia Health
Circadia Health offers health monitoring solutions for nursing facilities, using technology to detect vital biosignals like respiration from up to 8 feet away. This early warning system alerts healthcare providers in advance, allowing for timely interventions that can reduce hospitalizations. The company provides automated daily reports and integrates with Electronic Medical Records (EMR) to enhance patient care. Circadia Health's subscription-based model ensures continuous monitoring and reporting, helping clients improve health outcomes and operational efficiency.
London, United KingdomHeadquarters
2016Year Founded
$97.5MTotal Funding
CONVERTIBLECompany Stage
Biotechnology, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Wellness Program
401(k) Retirement Plan
Paid Vacation
Hybrid Work Options
Conference Attendance Budget
Professional Development Budget
Gym Membership
Risks
Emerging startups with similar solutions may increase competition.
Privacy concerns and regulatory scrutiny could impact operations.
Integration challenges with diverse EMR systems may cause inefficiencies.
Differentiation
Circadia offers FDA-approved contactless monitoring, unique in the healthcare market.
Their system predicts medical events days in advance, enhancing patient care.
Integration with EMR provides detailed trend analysis, improving healthcare quality.
Upsides
Growing demand for remote monitoring boosts Circadia's market potential.
AI integration enhances predictive analytics, offering timely health alerts.
Aging U.S. population increases need for advanced elder care solutions.
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