Customer Success Architect, UK

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerce, BiotechnologyIndustries

Requirements

Candidates should have 4+ years of relevant experience in product management, operations strategy, logistics, supply chain, consulting, or startup environments. A strong understanding of marketplace dynamics, logistics systems, or API-driven platforms is essential. Excellent communication skills for cross-functional collaboration with technical and non-technical teams are required. Experience with delivery technology or a background in computer science/engineering is a plus.

Responsibilities

The Customer Success Architect will design and deploy logistics solutions by collaborating with customers to understand their delivery needs and translate them into scalable product configurations. They will drive product outcomes by providing customer feedback to shape features and workflows, and manage high-impact implementations for key accounts. This role involves bridging technology and operations to troubleshoot issues and build workflows for complex scenarios, influencing the product roadmap with feature suggestions, and representing Nash in customer conversations and strategic planning sessions.

Skills

Logistics

Customer Success

Delivery Workflows

API Integrations

Product Management

Operations

Execution

Problem-Solving

Customer Engagement

Post-Purchase Experience

Nash

Delivery management platform for businesses

About Nash

Nash provides a platform for businesses to manage their delivery operations efficiently. It serves various sectors, including retail, e-commerce, and food and beverage, focusing on last-mile delivery services. The platform allows businesses to monitor deliveries in real-time, control delivery times, and create multi-dropoff routes. It supports on-demand delivery, including same-hour options, and enables businesses to share tracking information and manage operations from anywhere. Nash operates on a subscription model, offering a cost-effective solution for businesses while ensuring a steady revenue stream. Key features include workflow automation, route visualization, and seamless communication with external partners, all aimed at helping businesses enhance their delivery services without the need for demand forecasting.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$28.3MTotal Funding

SERIES_ACompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

51-200Employees