Manager, Product Operations

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Direct-to-Patient, Telehealth, PharmacyIndustries

Requirements

Candidates should have 3-4 years of experience in an analytical role or at a high-growth startup, ideally with experience collaborating with Product and Engineering teams. Strong communication, stakeholder management, and operational skills are essential, along with proficiency in Excel/Google Sheets for modeling and data analysis. Experience with Looker is a plus, and a mindset focused on full ownership and delivering results is required.

Responsibilities

The Manager, Product Operations will optimize core non-clinical operational processes supporting frontline teams and collaborate with the Product team to plan and execute new launches. Responsibilities include establishing and monitoring key business metrics, performing ad hoc data analyses, proposing solutions, creating memos with insights and recommendations for stakeholders, and partnering with leadership on cross-functional projects affecting frontline teams.

Skills

Product Operations

Process Optimization

Workflow Management

Product Launches

Continuous Improvement

Standard Operating Procedures (SOPs)

Data Analysis

Cross-functional Collaboration

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees