Customer Success Analyst

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Healthcare Informatics, or a related field, and have at least two years of experience in customer success or a similar role, with a preference for experience in the healthcare industry. Strong analytical and problem-solving skills are essential, along with the ability to quickly learn and understand complex software platforms. Familiarity with data ingestion processes and EHR/claims data is also desired.

Responsibilities

The Customer Success Analyst will be responsible for managing the ongoing activities of Arcadia’s non-enterprise clients, ensuring strong data quality, providing rapid and effective support, and facilitating smooth upgrades. They will coordinate with internal teams, track project status and timelines, act as the primary point of contact for assigned customer accounts, manage day-to-day operations, provide clients with product demonstrations, create and manage project timelines, understand Arcadia’s data ingestion processes, drive issue resolution, gain an understanding of healthcare data, and develop strategies to help clients achieve their business goals through product configuration changes and trainings.

Skills

Customer Support

Data Quality

Product Training

Troubleshooting

Technical Support

Project Management

Client Relationship Management

Arcadia

Data-driven healthcare solutions and analytics

About Arcadia

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Boston, MassachusettsHeadquarters

2002Year Founded

$28.7MTotal Funding

DEBTCompany Stage

Consulting, HealthcareIndustries

501-1,000Employees