Manager, Customer Success

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthtech, Managed CareIndustries

Requirements

Candidates should possess a Bachelor’s degree or equivalent work experience, and a minimum of 3-5 years of experience in Customer Success or Enterprise-level relationship management, with preference for experience in a healthcare technology setting. Strong experience in engaging with physician practices and understanding the ACO REACH model and MSSP is desired.

Responsibilities

The Manager, Customer Success will directly manage larger customer accounts, facilitating a smooth onboarding experience and driving product and workflow adoption. They will serve as the main point of contact for all ACO related needs, conduct quarterly business reviews, and work with internal teams such as Practice Transformation, Data Science, and ACO Operations to optimize provider performance. The role involves developing strategic narratives, partnering with Customer Marketing, and driving account expansion and contract renewals, while utilizing data to identify cost drivers and develop referral and care management strategies.

Skills

Customer Engagement

Account Management

Healthcare Program Implementation

Value-Based Care

Relationship Building

Performance Optimization

Healthcare Operations

Pearl Health

Healthcare technology platform for providers

About Pearl Health

Pearl Health provides a platform designed to improve the efficiency and effectiveness of healthcare providers, including doctors and practice managers. The platform automates routine tasks, allowing providers to spend more time on patient care. It offers tools for tracking patient data and managing care teams, which helps providers gain transparency and credit for their work. Additionally, Pearl Health supports value-based care by enabling providers to monitor their performance through numerical data and graphs, helping them understand patient outcomes better. The platform also identifies at-risk patients, allowing for timely interventions. Pearl Health differentiates itself by focusing on technology that enhances care delivery and patient outcomes, while maintaining high customer satisfaction and retention. The company's goal is to empower healthcare providers to deliver better care through effective data management and support.

New York City, New YorkHeadquarters

2020Year Founded

$73MTotal Funding

DEBTCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees