Customer Support Analyst

Remote

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising Technology, MediaIndustries

Requirements

Candidates should possess exceptional written and oral communication skills, be highly organized and detail-oriented, and have strong analytical and problem-solving abilities. Experience with Zendesk and JIRA/Confluence is preferred, along with the ability to manage multiple priorities and thrive in complex environments. A proactive and curious mindset is essential for this role.

Responsibilities

Respond to customer inquiries accurately and promptly via Zendesk, leveraging JIRA/Confluence as needed. Interpret and resolve support issues by applying knowledge of iSpot solutions, ensuring all tickets are addressed within service levels. Manage escalated issues, interact with market-facing and engineering teams daily, and analyze monthly sprints to improve product documentation and educational materials. Evaluate, troubleshoot, and follow up on issues, replicating and documenting them for escalation when necessary, while providing exceptional customer service and educating stakeholders to mitigate future problems.

Skills

Customer Support

Zendesk

JIRA

Confluence

Troubleshooting

Communication

Collaboration

Organization

Analytical Skills

Problem-Solving

iSpot.tv

TV ad measurement and attribution services

About iSpot.tv

iSpot.tv specializes in TV Attribution, helping businesses understand the impact of their TV advertising on real-world results like store visits and sales. Their platform uses data from a large collection of TV ads and insights from 12 million opted-in Smart TVs to provide real-time measurement of ad impressions and viewer attention. iSpot primarily serves disruptive brands across various industries, offering a subscription-based service that integrates with clients' existing marketing tools to enhance the effectiveness of their TV campaigns. Unlike competitors, iSpot focuses on delivering advanced analytics and insights that allow brands to optimize their advertising strategies based on actual business outcomes. The company's goal is to empower brands to maximize their advertising investments through precise measurement and actionable insights.

Bellevue, WashingtonHeadquarters

2012Year Founded

$372.3MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consumer Software, EntertainmentIndustries

201-500Employees