Customer Solutions Architect, Dublin at dbt Labs

Dublin, County Dublin, Ireland

dbt Labs Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Data AnalyticsIndustries

Requirements

  • 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
  • A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
  • High degree of comfort presenting to various stakeholders or audience, ideally with experience in a

Responsibilities

  • Manage a portfolio of Enterprise and Commercial customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
  • Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
  • Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
  • Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
  • Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
  • Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
  • Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

Skills

dbt Cloud
Analytics Engineering
Data Transformation
SQL
Technical Workshops
Live Demos
Customer Success
Data Modeling

dbt Labs

Cloud-based data management platform for analytics

About dbt Labs

GetDBT.com is a cloud-based data management platform that helps companies streamline their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and ensures data quality through testing and governance features. Unlike its competitors, GetDBT.com focuses on scalability and complexity, making it suitable for businesses at various stages of data maturity. The company's goal is to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Philadelphia, PennsylvaniaHeadquarters
2016Year Founded
$403.1MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Unlimited Paid Time Off
401(k) Company Match
401(k) Retirement Plan
Health Insurance
Paid Parental Leave
Wellness Program
Home Office Stipend

Risks

Increased competition from Fivetran's integration may lead to customer attrition.
Dbt Mesh's complexity could cause integration challenges for existing users.
New executive appointments may lead to strategic shifts misaligned with customer expectations.

Differentiation

Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.
The platform supports SQL-based data modeling, appealing to data analysts and engineers.
Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

Upsides

Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.
Mark Porter's appointment as CTO could drive technological advancements and innovation.
Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

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