[Remote] Manager, Customer Analytics (Post-Sales) at Jobber

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home Services, SaaSIndustries

Requirements

Passion for using data to drive impactful business decisions
Experience leading and coaching a team of analysts
Ability to prioritize, scope, and allocate analytics work based on business impact and stakeholder needs
Skills in creating collaborative, high-accountability environments valuing curiosity, excellence, and continuous improvement
Expertise in talent development through mentorship and feedback, fostering technical depth and strategic acumen
Ability to model analytical leadership by translating data into clear actions
Experience partnering with post-sales business leaders (e.g., Customer Onboarding, Support, Account Management, Enablement, Lifecycle Marketing)
Proficiency in defining success metrics, evaluating initiatives, and uncovering opportunities for customer retention, satisfaction, and expansion
Hands-on expertise in high-impact analyses on onboarding performance, customer engagement, support efficiency, retention patterns, and account growth
Ability to develop frameworks, models, and dashboards connecting insights across the customer lifecycle

Responsibilities

Lead, coach, and empower a team of analysts to deliver strategic insights and drive measurable business impact
Prioritize, scope, and allocate analytics work ensuring alignment with company priorities
Create a collaborative and high-accountability environment that values curiosity, excellence, and continuous improvement
Develop talent through mentorship and feedback, fostering technical depth and strategic acumen
Model analytical leadership by translating data into clear actions shaping customer experience and growth
Partner with post-sales business leaders to define success metrics, evaluate initiatives, and uncover opportunities improving retention, satisfaction, and expansion
Lead high-impact analyses on onboarding performance, customer engagement, support efficiency, retention patterns, and account growth to reveal actionable opportunities
Develop frameworks, models, and dashboards connecting insights across the customer lifecycle for proactive customer health management

Skills

Key technologies and capabilities for this role

Customer AnalyticsData AnalysisBusiness InsightsTeam LeadershipPost-Sales AnalyticsOnboarding AnalyticsCustomer JourneyAnalytics Tools

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary range for this role?

This information is not specified in the job description.

What are the key responsibilities of this role?

The role involves leading and developing a high-performing team of analysts, prioritizing and scoping analytics work, and driving insights across the post-sale customer journey including onboarding, support, retention, and expansion.

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work and Canada’s Most Admired Corporate Cultures.

What kind of team will I be leading?

You will lead a team of analysts within the Analytics team, part of the Strategy & Analytics department, responsible for driving insights and analytical impact across Jobber’s post-sale customer journey.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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