Customer Service Specialist

Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, WholesaleIndustries

Requirements

Candidates must have a minimum of a high school graduate diploma and at least two years of customer service experience. Proficiency in English, business math, and computer software including Microsoft Office Suite (Excel, Word, Outlook) is required. Strong organizational skills, the ability to prioritize workload, manage time effectively, and communicate clearly with all organizational levels are essential. Candidates should be self-managing, highly motivated, enthusiastic, possess good interpersonal skills, and be detail-oriented team players who conduct themselves professionally.

Responsibilities

The Customer Service Specialist will process customer orders and supplier purchase orders accurately, ensuring a complete purchase-to-pay cycle. They will maintain positive relationships and frequent communication with customers and suppliers, troubleshoot and resolve problems, and provide quotes and product information. Responsibilities include setting up new customer accounts, confirming orders, coordinating delivery changes, arranging freight, and managing customer returns. The role also involves updating purchase orders, following up on overdue orders, processing supplier invoices, resolving invoice discrepancies, and working with customer systems like Coupa. Additionally, they will solicit sales orders, secure approvals for custom items, compare supplier costs, and prepare reports as required.

Skills

Order Processing

Purchase Order Management

Customer Relationship Management

Supplier Communication

Problem-Solving

Data Entry

Account Management Support

Freight Coordination

Payment Follow-up

Quoting

UFP Industries

Manufactures and distributes construction and packaging products

About UFP Industries

UFP Industries operates as a diversified holding company with several subsidiaries, including UFP Packaging, UFP Construction, and UFP Retail Solutions. The company manufactures, distributes, and sells a wide range of products for various markets, including residential and commercial construction, packaging, and industrial sectors. Its products are tailored to meet the specific needs of clients across North America, Europe, Asia, and Australia. UFP Industries stands out from its competitors by leveraging its extensive operational footprint and expertise to serve a diverse clientele, ensuring consistent revenue from multiple geographic regions and industry segments. The company's goal is to effectively meet the diverse needs of its customers while maintaining a steady income stream.

Muscle Shoals, AlabamaHeadquarters

1955Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Rising lumber costs could impact UFP's profit margins.

Construction slowdown due to high interest rates may reduce UFP's revenue.

Stricter European environmental regulations could increase UFP's compliance costs.

Differentiation

UFP Industries operates globally, serving diverse sectors like construction and packaging.

The company leverages a broad operational footprint to meet varied client needs.

Recent acquisitions, like C&L Wood Products, expand UFP's market reach and capabilities.

Upsides

Growing demand for sustainable packaging boosts UFP's eco-friendly product development.

E-commerce growth increases demand for UFP's packaging solutions.

Urbanization trends drive demand for UFP's residential and commercial construction products.

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