Sr Customer Service Administrator

Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Healthcare, BiotechnologyIndustries

Requirements

Candidates must possess at least 5 years of customer service experience and a High School Diploma or GED. Experience with SAP is also required.

Responsibilities

This role involves processing installation service requests, managing pre-install checklists, and ensuring accurate delivery dates in SAP. Responsibilities include monitoring shipments, assisting with return material authorizations, coordinating installation timelines with various departments, and scheduling training. The administrator will also collaborate with customers and field personnel, resolve issues, update work instructions, ensure data accuracy in SAP, and contribute to process improvement initiatives.

Skills

Customer Service

SAP

Logistics

Quality Assurance

Return Material Authorizations (RMAs)

Field Service Scheduling

Sales Order Management

Installation Coordination

Customer Relationship Management

Training Coordination

Issue Resolution

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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