Customer Service Training Specialist
QuinceSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
[Remote] Sr Customer Service Administrator at Thermo Fisher Scientific
Wisconsin, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Instruments, Healthcare, BiotechnologyIndustries
Requirements
Candidates must possess at least 5 years of customer service experience and a High School Diploma or GED. Experience with SAP is also required.
Responsibilities
This role involves processing installation service requests, managing pre-install checklists, and ensuring accurate delivery dates in SAP. Responsibilities include monitoring shipments, assisting with return material authorizations, coordinating installation timelines with various departments, and scheduling training. The administrator will also collaborate with customers and field personnel, resolve issues, update work instructions, ensure data accuracy in SAP, and contribute to process improvement initiatives.
Skills
Customer Service
SAP
Logistics
Quality Assurance
Return Material Authorizations (RMAs)
Field Service Scheduling
Sales Order Management
Installation Coordination
Customer Relationship Management
Training Coordination
Issue Resolution
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees
Risks
Increased competition in single-use bioprocessing may impact market share.
Sale of anatomical pathology business could create a temporary product gap.
Investment in miDiagnostics may face regulatory challenges affecting returns.
Differentiation
Thermo Fisher offers a comprehensive range of life sciences products and services.
Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.
They provide strong customer support and educational resources to optimize client workflows.
Upsides
Expansion of biologics production facility enhances capacity for precision biologics monitoring.
Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.
Collaboration with Mainz Biomed positions them in the growing cancer detection market.
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