Operations Associate

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health and Wellness, E-commerce, Consumer GoodsIndustries

Requirements

Candidates should possess a Bachelor's degree or an equivalent combination of education and experience, along with 2-5 years of operations and hands-on technical experience. A strong understanding of the e-commerce business model, including fulfillment, shipping, customer service, user experience, and business processes, is necessary. Experience with platforms like Kount, Magento, Shopify, Skubana, or Salesforce is a plus. The role requires strong organizational, time management, communication, process orientation, and problem-solving skills, as well as some experience in analysis and documentation of functional requirements. Flexibility to work weekends is also required.

Responsibilities

The Operations Associate will perform daily fraud-screening on orders, manage E-commerce, Fraud, Payment Gateway, and 3PL Systems, and handle all fulfillment and shipping issues, working closely with 3PL vendors. They will assist and troubleshoot system issues for the customer experience team, triage new projects and issues internally before escalating, and ensure timely fulfillment and tracking of all orders. Responsibilities also include handling order errors and returns, liaising with the Card Processing Team, processing documentation for chargebacks, and learning tasks for B2B and Retail channels. For B2B operations, the associate will manage fulfillment/shipping issues with the fulfillment center, review and release verified orders, collaborate with the Business Services Executive Team on escalated shipping issues, and investigate potential order errors, returns, and chargebacks.

Skills

Fraud Screening

E-commerce Systems

Payment Gateway Systems

3PL Systems

Magento

Organizational Skills

Communication Skills

Attention to Detail

Flexibility

Nutrafol

Natural supplements for hair growth and health

About Nutrafol

Nutrafol focuses on improving hair health by providing natural supplements aimed at addressing hair thinning and promoting hair growth. Their products are formulated with a blend of vitamins, minerals, and natural ingredients that target the underlying causes of hair loss, such as genetics, stress, diet, and environmental factors. Nutrafol sells these supplements directly to consumers through their website, offering personalized plans developed by naturopathic doctors to meet individual needs. Unlike many competitors, Nutrafol emphasizes a drug-free approach and backs its products with clinical studies to ensure safety and effectiveness. The company's goal is to help individuals achieve visibly thicker and stronger hair through tailored, data-driven solutions.

New York City, New YorkHeadquarters

2013Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Healthcare, Consumer GoodsIndustries

201-500Employees