Customer Service Representative at Airbase

San Diego, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Gases, Medical Gases, Welding EquipmentIndustries

Requirements

Minimum of 2 years of related customer service and/or inside sales related role
High School Diploma / GED (required); Associates Degree or higher (preferred)
Prior experience with SAP (preferred)
Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent
Working knowledge of Microsoft Office skills (Windows, Outlook, PowerPoint, Excel)
Personable, professional, responsive, knowledgeable, and bring value to the Customer’s business
Strong communication skills both verbal and written
Team oriented with a continuous improvement outlook
Ability to multi-task and handle multiple priorities in a timely and efficient manner, and meet appropriate deadlines
Ability to work independently and use sound judgment to resolve both routine and non-routine issues
Attention to detail
Ability to handle a high call volume with excellent customer service

Responsibilities

Provide exceptional customer service to internal and external customer base
Process orders for industrial, medical, specialty gases, welding equipment, power and hand tools and other products and supplies received by mail, telephone or personally from customers or associates
Provide assistance and answer customer’s questions concerning locations, price, and use of merchandise
Provide a superior level of service/support to customers and sales force
Handle busy incoming telephone orders and answer customer inquiries
Establish and maintain strong working relationships with internal and external customers
Provide efficient and accurate processing of customer orders; edit orders received for accurate pricing and codes
Adhere to and assure compliance with the Code of Conduct/Handbook, policies and procedures and all applicable rules, regulations and standards promulgated by Federal, State and other applicable agencies or regulating bodies

Skills

Customer Service

Order Processing

Telephone Orders

Customer Inquiries

Pricing

High Call Volume

Sales Support

Compliance

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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