Customer Service Representative at Westlake

Ottawa, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Building Supplies, ConstructionIndustries

Requirements

High School Diploma
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Knowledge/experience in building supplies
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
EXCEPTIONAL PHONE ETIQUETTE
Exceptional verbal and written communication skills
Ability to work in a fast-paced, self-directed environment
Positive attitude along with a strong desire to learn and adapt to change
Experience working at a customer service desk/counter

Responsibilities

Process customer orders, including custom orders, and price them accurately
Co-ordinate all orders for timely and cost efficient shipping
Process financial transactions according to credit procedures
Answer telephones and process/distribute incoming email
Use the POS & JDE systems to process quotes, orders and invoices
Prepare quotes and follow up accordingly
Provide overall support and after sales service to customers
Other customer/administrative/warehouse duties as required
Maintain an organized office
Control inventory flow, both incoming and outgoing
Manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products

Skills

Key technologies and capabilities for this role

Customer ServiceInside SalesOrder ProcessingPOS SystemsJDEPhone EtiquetteVerbal CommunicationWritten CommunicationInventory ManagementFinancial Transactions

Questions & Answers

Common questions about this position

What is the salary for the Customer Service Representative position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this Customer Service Representative role?

Required skills include exceptional phone etiquette, exceptional verbal and written communication skills, strong computer skills, and the ability to work well as a team and independently.

What is the work environment like at Westlake?

The noise level in the work environment is usually moderate as normally based in an office, with potential exposure to outside elements and usage of stairs and elevators. Westlake provides an entrepreneurial environment where teams work together to enhance peoples' lives.

What qualifications make a strong candidate for this role?

A strong candidate has a High School Diploma, knowledge/experience in building supplies, exceptional phone etiquette and communication skills, strong computer skills, and experience working at a customer service desk/counter.