[Remote] Agent, CX (Nurx Phone Support) at Thirty Madison

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Background in customer service phone support, especially balancing a large volume of calls in a fast-paced environment
Basic Google Workspace tools knowledge (Docs, Sheets, Calendar, Gmail)
Ability to work independently and cooperatively in a fast-paced changing environment with patients, peers, and management
Ability to handle difficult situations with tact, professionalism, and effective problem-solving
Service mindset - empathy, clear, kind, and direct communication
Hunger to learn, grow and continue to perform in a high growth startup environment
Connection to the Thirty Madison mission to provide access to healthcare in a judgment-free environment
Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7 to 8 hours per day
Vision sufficient for use of a computer monitor
Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps

Responsibilities

Assisting patients to fully resolve concerns and questions, both through the Thirty Madison application and our customer support message system
Spend 95% of your time focused on supporting patients over the phone
Coordinate logistics associated with prescription insurance and medication delivery
Advocate on the patient's behalf with insurance companies and pharmacies
Anticipate potential challenges that the patient might experience, and collaborate with them and Thirty Madison team members to improve the end-to-end patient experience
Keep organized records of patient interactions
Other duties as assigned

Skills

Thirty Madison

Provides accessible treatments for chronic health issues

About Thirty Madison

As a leader in providing accessible and effective treatments for ongoing health conditions, this company stands out for its dedication to improving patient outcomes and experiences. Leveraging proprietary care models and advanced technologies, the firm addresses crucial healthcare challenges including accessibility, affordability, and comprehensive long-term care. This focus not only makes it a significant player in the healthcare industry but also an exemplary workplace that prioritizes both innovation and patient-centric solutions.

New York City, New YorkHeadquarters

2017Year Founded

$207.7MTotal Funding

SECONDARYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Risks

Competition from companies like Teladoc Health may draw patients away from Thirty Madison.

Political climate on reproductive rights could impact Nurx's service provision.

Rapid expansion may strain operational capabilities and affect service quality.

Differentiation

Thirty Madison offers specialized brands for specific ongoing health conditions.

The company focuses on personalized treatments and care for unique community needs.

Thirty Madison's proprietary care model empowers patients with accessible, effective treatments.

Upsides

Partnership with Talkspace expands mental health access for over half a million women.

Acquisition of The Pill Club assets strengthens Thirty Madison's position in women's health.

Increased demand for telehealth services drives growth for Thirty Madison's virtual care model.

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