[Remote] Agent, CX (Nurx Phone Support) at Thirty Madison

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelemedicineIndustries

Requirements

Background in customer service phone support, especially balancing a large volume of calls in a fast-paced environment
Basic Google Workspace tools knowledge (Docs, Sheets, Calendar, Gmail)
Ability to work independently and cooperatively in a fast-paced changing environment with patients, peers, and management
Ability to handle difficult situations with tact, professionalism, and effective problem-solving
Ability to think outside the box and utilize resources efficiently to solve problems
Service mindset - put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with patients and internal team members
Hunger to learn, grow and continue to perform in a high growth startup environment
Connection to the Thirty Madison mission to provide access to healthcare in a judgment-free environment
Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7 to 8 hours per day
Vision sufficient for use of a computer monitor
Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps

Responsibilities

Assisting patients to fully resolve concerns and questions, both through the Thirty Madison application and our customer support message system
Spend 95% of your time focused on supporting our patients over the phone
Coordinate logistics associated with prescription insurance and medication delivery
Advocate on the patient's behalf with insurance companies and pharmacies
Anticipate potential challenges that the patient might experience, and collaborate with them and Thirty Madison team members to improve the end-to-end patient experience
Keep organized records of patient interactions
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportPatient SupportInsurance CoordinationMedication DeliveryRecord Keeping

Questions & Answers

Common questions about this position

What is the base pay for this CX Agent position?

The base pay range for this position is $18.50 per hour, which may vary depending on job-related knowledge, skills, and experience.

What benefits are offered for this role?

Benefits include an annual incentive plan, robust health, dental, and vision plans, 401k with match, commuter benefits, FSA, $750 vacation stipend, $500 happiness stipend, and up to 10 vacation days in the first year.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this CX Agent role?

Required skills include background in customer service phone support in a fast-paced environment, basic Google Workspace knowledge, ability to work independently and cooperatively, handling difficult situations with tact and problem-solving, service mindset with empathy, and hunger to learn in a high-growth startup.

What makes a strong candidate for this position?

Strong candidates have phone support experience in fast-paced settings, problem-solving skills with a service mindset, alignment with the mission of providing judgment-free healthcare access, and bonus points for Spanish fluency, pharmacy/medical experience, or Zendesk familiarity.

Thirty Madison

Provides accessible treatments for chronic health issues

About Thirty Madison

As a leader in providing accessible and effective treatments for ongoing health conditions, this company stands out for its dedication to improving patient outcomes and experiences. Leveraging proprietary care models and advanced technologies, the firm addresses crucial healthcare challenges including accessibility, affordability, and comprehensive long-term care. This focus not only makes it a significant player in the healthcare industry but also an exemplary workplace that prioritizes both innovation and patient-centric solutions.

New York City, New YorkHeadquarters

2017Year Founded

$207.7MTotal Funding

SECONDARYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Risks

Competition from companies like Teladoc Health may draw patients away from Thirty Madison.

Political climate on reproductive rights could impact Nurx's service provision.

Rapid expansion may strain operational capabilities and affect service quality.

Differentiation

Thirty Madison offers specialized brands for specific ongoing health conditions.

The company focuses on personalized treatments and care for unique community needs.

Thirty Madison's proprietary care model empowers patients with accessible, effective treatments.

Upsides

Partnership with Talkspace expands mental health access for over half a million women.

Acquisition of The Pill Club assets strengthens Thirty Madison's position in women's health.

Increased demand for telehealth services drives growth for Thirty Madison's virtual care model.

Land your dream remote job 3x faster with AI

Try Jobo Free