Customer Sales Specialist at Arrow Electronics

Tlaquepaque, Jalisco, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Technology, TelecommunicationsIndustries

Requirements

Typically requires a 4-year degree and 2–4 years of experience in customer service, sales, buying, planning, or procurement
Identifies key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
Intermediate knowledge of Microsoft Excel
Excellent verbal and written communications skills; must be fluent in English
Knowledge of Oracle ERP and Salesforce are a bonus

Responsibilities

Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts
Researches and responds to customer inquiries expeditiously and with accuracy
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
Owns the end-to-end quotes and order process for specified suppliers and customers
Works with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc
Acts as liaison between sales team to perform root cause analysis of any order issues or pricing variances
Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion and within service level expectations
Attends and participates in customer and supplier calls about metrics, understands products and programs, and sets internal action plan and communicates to appropriate account team members
Works closely with team members within a shared work queue to ensure workload balance and consistency in customer experience
May assist less experienced teammates in problem resolution

Skills

Key technologies and capabilities for this role

Customer ServiceSales SupportQuote ManagementOrder ProcessingProblem ResolutionSupplier Liaison

Questions & Answers

Common questions about this position

What experience is required for the Customer Sales Specialist role?

The role typically requires a 4-year degree and 2–4 years of experience in customer service, sales, buying, planning, or procurement.

What are the main responsibilities of this position?

Responsibilities include day-to-day sales support and customer service for assigned accounts, researching and responding to inquiries, owning the end-to-end quotes and order process, problem resolution, and acting as a liaison between internal resources, suppliers, and customers.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You will work closely with team members within a shared work queue to ensure workload balance and consistency in customer experience, and may assist less experienced teammates in problem resolution.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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