[Remote] Commercial Operations Support Manager at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical ImagingIndustries

Requirements

Bachelor’s degree and 5+ years supervisory experience; and 7+ years’ experience in healthcare customer support
Proven people management, leadership, and interpersonal skills; ability to collaborate with staff at all levels within the organization to achieve business goals
Demonstrated ability to effectively partner with the commercial sales organization to drive alignment and business outcomes
Strong commitment to providing excellent customer service to both internal and external customers
Proven ability to organize and prioritize multiple tasks simultaneously and effectively manage competing priorities from multiple stakeholders
Proven creative, analytical, and critical thinking skills; able to solve problems and make effective and timely decisions
Strong attention to detail
Strong coordination and project management skills
High level competency with Microsoft Office

Responsibilities

Lead, motivate, develop, hire, and train staff responsible for supporting commercial contracting operations
Ensure the timely and accurate resolution of customer issues relating to pricing, facilities, and product discrepancies
Oversee contract price implementation and quality checks, including managing the daily queue and expedite requests, while ensuring compliance with internal procedures
Manage the dispute resolution process, facilitate credits and rebills, monitor list pricing and reconciliation, oversee the dose credit process, and handle invoicing for Molecular Imaging product partners
Ensure GPO membership, pricing approvals and account set up are completed timely and accurately in the system
Ensure GPO audit requests are responded to timely and accurately
Monitor the status of all rebate and admin fee payments to ensure payments adhere to contract terms; approve payment requests according to assigned dollar threshold
Assist Finance with validating accruals for admin fees / rebates
Manage the relationship with the outsourced vendor for rebate/admin fee processing
Manage the vendor set up process and the resolution of outstanding checks to ensure payments are processed timely
Verify commercial contracts pre-execution to ensure agreement terms can be operationalized
Support due diligence/audit process for partners to ensure integrity/compliance of contracts
Monitor shared mailboxes to ensure all inquiries are responded to timely and meet / exceed business requirements
Ensure timely and accurate responses to all SOX requests related to 6.0 Monitoring, as required by Finance
Assist with the monthly reconciliation to the general ledger for government reporting including sales, rebates, and admin fees
Manage user access and functionality for the Member Centric and NextGen platforms
Manage compendia updates (e.g., Red Book)
Support new product launches and pilot programs
Foster a collaborative culture by encouraging cross-functional teamwork and driving initiatives that enhance customer/client satisfaction and responsiveness—aligned with GE Healthcare’s Operating Principles
Participate in the development, implementation and continuous improvement of departmental policies, procedures, workflows, and tools as they relate to commercial operations
Maintain a safe work environment and ensure compliance with safety objectives and policies

Skills

Key technologies and capabilities for this role

Commercial OperationsContract ManagementCustomer Issue ResolutionPricing ManagementDispute ResolutionGPO ManagementRebate ProcessingAdmin Fee ManagementVendor ManagementTeam LeadershipCross-Functional CollaborationProcess ImprovementInvoicingAudit ResponseAccruals Validation

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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